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For your reference, we have included the original job posting below.
Technical Site Representative, Electronic Print Services
Job Number:
26768840
Company Name:
Pitney Bowes
Job Location:
Mechanicsburg, PA US
Job Category:
Information Technology
Technical Site Representative, Electronic Print Services
Title: Technical Site Representative, Electronic Print Services Location: PA-Mechanicsburg Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career.
PBMS is part of Pitney Bowes, Inc., a strong company with an 80 year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.
At PBMS, our first priority is our customers. They are our reason for being in business and we must work everyday to exceed their expectations. By understanding the customers needs and delivering quality results every time, PBMS employees keep customers satisfied every day.
The Technical Coordinator is responsible for but not limited to copiers, printers, multifunctional printer equipment, customer satisfaction, trouble-shooting, hardware and related technology, and Help Desk assistance.
Key responsibilities include:
* Perform basic preventive maintenance on copiers, printers and fax equipment at various locations * Respond to customer request for service and/or supplies within allotted time (paper jams, toner replacement, color calibration, paper tray refills, etc.) * Installation, move and removal of copiers, printers and fax equipment. * Contact equipment providers for service as necessary * Maintain all logs and reporting documentation; attention to detail * Handle time-sensitive material like confidential, urgent packages * Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude * Demonstrate flexibility in satisfying customer demands in a high volume, production environment * Consistently adhere to business procedure guidelines * Take direction from supervisor or site manager * Perform other tasks as assigned and participate in cross-training * Adhere to all safety procedures
With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.
This is a short-term position with Pitney Bowes, for a maximum of two years. Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
The ideal candidates must be able to demonstrate the following qualifications: * High school diploma or equivalent (GED) preferred * Minimum of 1 year customer service related experience * Ability to interfacing with end user in professional manner, sense of urgency * Excellent communication skills both verbal and written (telephone) * Ability to effectively work individually or in a team environment * Competency in performing multiple functional tasks * Ability to meet employer's attendance policy * Lifting up to 50 pounds * Standing for long periods of time * Significant walking * A certification a plus * Valid driver's license with a good driving record * Willingness to submit to a pre-employment drug screening and criminal background check for Pitney Bowes.
