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Guidance Software is hiring eDiscovery Consultants for multiple areas. This is a direct hire full time position with base + bonus plan + Equity. SUMMARY: Senior ...
Guidance Software is hiring eDiscovery Consultants for multiple areas. This is a direct hire full time position with base + bonus plan + Equity. SUMMARY: Senior ...
This position supports new business pursuits to include customer calls and developing preliminary technical concepts (white papers, briefs, etc.), develop proposals, ...
**This position requires an ACTIVE SECRET level security clearance to even be considered. If you do NOT possess at least that first requirement, PLEASE DO NOT ...
SR. Programmer Analyst C# .NET/ C++ Are you looking to launch your Information Technology career? If so, then UPS is the place for you! Once known as a trucking ...
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Senior Software Developer (Microsoft.NET and SQL) Candidate will develop and maintain databases with custom web interface and services utilizing .NET environment ...
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Established company experiencing rapid growth seeking motivated and careeroriented Technical Writer who is innovative creative and detailoriented To be successful ...
For your reference, we have included the original job posting below.
Technical Spt Hlp Dsk Sr Spec
Job Number:
40575054
Company Name:
Lockheed Martin
Job Location:
VA US
Job Category:
Information Technology
Technical Spt Hlp Dsk Sr Spec
Req ID 218476BR Industry Job Title Technical Spt Hlp Dsk Sr Spec Standard Job Code/Title N5034:Technical Spt Hlp Dsk Sr Spec Required skills . DOD Security Clearance (Secret or TS) . DoD 8570 Certified by start date(A+, or Security+ and Network+) . Experience in Help Desk and Service Desk environments . Windows 7 and Vista troubleshooting and repair . Microsoft Active Directory Desired skills . ITIL V3 Foundations Certified . MCSE or Equivalent Certification . Experience with DameWare or other remote desktop control software . BMC Remedy IT Service Management Specific Job Description Support the 24 x 7 operations of the National Capital Region Service Desk. Respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the National Capital Region Information Technology environment in accordance with current or revised service desk Standard Operating Procedures and/or service level agreements. Coordinate, track, and update service requests to ensure that all customer requirements are handled expeditiously in accordance to the Service Level Agreement (SLA) while keeping both the user and the National Capital Region management staff apprised of significant changes in the workload status. Troubleshoot problems encountered using appropriate/designated remote desktop application. Perform desktop-based detection of viruses to counter/eliminate/control; detect, contain, and eliminate virus infestations. Provide technical Government Furnished Equipment CCL support to National Capital Region customers to include, Common Access Card (CAC) pin resets, provisioning of CAC cards on-site and general technical problem solving. Coordinate, track, and update service requests throughout IMCENs business units to ensure that all customer requirements are handled expeditiously while keeping both the user and ITA management apprised of significant changes in the workload status. Support various platforms within National Capital Region (i.e., Macintosh) in an effort to stay current with the changing Information Technology environments. Provide technical support for Premium personal digital assistants to include Common Access Card enabled personal digital assistants. Perform back-ups as required; i.e. back up the customer's hard drive when performing operations that could result in the loss of data or back up the customer's files when re-imaging a machine. Provide assistance for customers with Government Furnished Equipment Information Technology equipment requiring help on National Capital Region approved Premium software applications. Provide general technical support for remote access i.e., CITRIX / Virtual Private Network (VPN) systems operated by or under the control of National Capital Region Network Enterprise Center (NEC) (i.e., Government Furnished Equipment) including Remote Access Service and other remote systems. Install, configure, or re-image, and maintain desktop operating systems consistent with IMCEN guidance on desktop and notebook computer systems as required. Ensure technical security safeguards are maintained to provide controlled user access, integrity of electronic mail, applications, and user data to include verification of installation of data at rest application on portable laptops. Perform local off site support in the National Capital Region to Senior Army leadership as required and authorized by National Capital Region Network Enterprise Center (NEC). (Chief of Staff Army (CSA) Conferences, General Officer quarters, Army Ball, local limited supported National Capital Region customers located in Fort Belvoir, Fort Myer, Fort McNair and other special events Continental United States (CONUS)/ Outside Continental United States (OCONUS) will be supported through the use of separate task orders). Ensure trouble tickets are captured in ITA incident/change tracking system for all service relates requests. DOD Secret Clearance This position is contingent upon contract award. Standard Job Description Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Security Clearance Secret Typical Minimums High School diploma, or equivalent experience/combined education, with additional specialized technical training equivalent to a technical Associate degree and/or demonstrated ability to perform assigned technical/para-engineering tasks and 5 Years or more of experience. LMCareers Business Unit ESS0999 IS&GS-DEFENSE (S8200) Business Area Info Systems & Global Sol Program ITA-EUC Department 7149024:NRC (OS) Job Class Information Technology Job Category Hourly/Non-Exempt State Virginia Relocation Available No Work Schedule FLEX-Non-Standard 40 hour week Req Type Blue Sky Direct/Indirect Direct Shift First
