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For your reference, we have included the original job posting below.
Technical Support Analyst
Job Number:
24627250
Company Name:
Blackbaud
Job Location:
Charleston, SC US
Job Category:
Information Technology
Technical Support Analyst
Job Descriptions:
Start a great career with Blackbaud – the world-leading supplier of software solutions to nonprofit organizations. We have an immediate need for enthusiastic, quick-learning team players to fill entry-level Technical Support Analyst (TSA) positions. As a TSA, you’ll become an expert at installing our exclusive software solutions during an extensive six-week training program. This intense and interactive course includes lectures, tests, mock calls and more.
Once your initial training is complete, you’ll specialize in providing professional, courteous and efficient installation support for many of our signature products. You’ll have extensive client contact on the phone and via email, so exceptional communication skills are an absolute must. Working in a structured, fast-paced environment, you’ll also need disciplined time-management skills to prioritize and troubleshoot multiple issues, as well as the ability to adapt to new challenges quickly.
Often, your job won’t end when you hang up the phone. You’ll have to research Blackbaud technical problems and ongoing issues, test solutions being provided to customers and maintain notes in our customer database, so that other members of the team can benefit from your knowledge … just as you will from them.
Successful TSAs enjoy rapid growth potential because of our ongoing training program and team of experienced managers who provide mentorship through continuous feedback. Successful TSAs enjoy the challenge and fast pace of Customer Support as it is a never-ending learning experience! Nonprofit organizations offer a unique opportunity to provide creative solutions through our problem-solving and troubleshooting efforts. This is another rewarding aspect of the position. Required Experience:
• Customer Service experience • Strong written and oral communication skills and organizational skills • Accurate typing skills (40+ wpm) • Demonstrated organization, time management, and prioritization skills • Ability to grasp technical concepts and learn new skills on the job • Experience working in a help desk or technical support environment • Demonstrated troubleshooting and problem solving • Must be able to accurately document technical work • Network + Certification or the ability to obtain within 6 months of hire
Preferred Experience: • 4 year degree in Management Information Systems or Computer Science • Familiarity with Blackbaud software is a plus • Experience with software and operating system installations • Experience with SQL Server and Internet Information Services • Experience with Citrix and Terminal Services • Microsoft Certified Technology Specialist in SQL Server or Windows technologies Keyword: Technical Support Analyst From: Blackbaud
