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For your reference, we have included the original job posting below.
Technical Support Analyst
Job Number:
21942131
Company Name:
CTG
Job Location:
Columbia, SC US
Job Category:
Information Technology
Technical Support Analyst
Technical Support Analyst CTG Job ID 162522 Update Date 12/4/2009 Position Location South Carolina-Columbia Percent Travel
Position Details
First line technical support for large internal employee base - basic to intermediate PC, networking, printing, and mainframe-related problem solving. Research, resolve and respond to questions received from customers. Ensure checklists for typical problems are current. Troubleshoot and restore routine technical service and equipment problems by identifying faults and symptoms using established processes and procedures. Maintain knowledge database and call tracking database to enhance quality of problem resolutions. Provide guidance in resolution of application, hardware, and software problems. Perform Tier I and Tier II software and hardware support. This is a 100% phone support position. This is for a 24x7 support center. Weekends and afterhours may be required for this position. 4 years call center experience (4 years maximum). Professionalism, Problem Solving Skills, & Self-Motivated Required / Desired Skills A+, N+, MCP, CNA, or CCNA OR 2 years relevant work experience - Required 4 Year College Degree - Highly desired Database Knowledge - Nice to have Software and Hardware Support - Required Application Support - Required Able to get a C2 clearance - Required At least 1 year Technical Call Center Experience - Required
Before you apply...
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EEO Statement
CTG supports the principles and spirit of Equal Employment Opportunity and promotes the recruitment, selection, placement, promotion, transfer, and release of individuals without regard to race, religion, color, national origin, sex, age, disability, marital or veteran status, or any other discriminatory factors as required by law. You may be prompted to complete a voluntary self-disclosure form after you apply for this job. Information you provide is not available to anyone involved in the selection or hiring process. Failure to complete this form will not negatively impact your application.
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