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For your reference, we have included the original job posting below.
Technical Support Analyst-ProjectWise
Job Number:
43933968
Company Name:
Bentley Systems
Job Location:
US
Job Category:
Information Technology
Technical Support Analyst-ProjectWise
Technical Support Analyst-ProjectWise
Job ID: 011412GF # Positions: 1
Location: US-CA-Yorba Linda Posted Date: 2/1/2012
Experience: 2-5 years Apply for this job: Your application choices are: * Apply for this job online More information about this job: Overview:
Technical Support Analyst
Bentley Systems currently seeks a talented individual to serve as aTechnical Support Analystfor Bentley’s Document Management software, ProjectWise. This position is available in our Yorba Linda, CA location.
Bentley is the global leader dedicated to providing architects, engineers, constructors, and owner-operators with comprehensive software solutions for sustaining infrastructure. Each solution is designed to ensure that information flows between processes and project team members to fully leverage interoperability and collaboration. These solutions provide users with the capabilities they need to increase cost efficiencies and maximize the return on their investments in innovation, empowering them to design, build, and operate better-performing infrastructure, which has been Bentley’s mission for the past 28 years. Bentley sustains the infrastructure professions by helping to leverage information technology, learning, best practices, and global collaboration – and by promoting careers devoted to this crucial work.
Founded in 1984, Bentley has nearly 3,000 colleagues in more than 45 countries, $500 million in annual revenues, and, since 1999, has invested more than $1 billion in research, development, and acquisitions. Bentley Systems is committed to offering its colleagues a challenging and flexible work environment with competitive benefits.
EOE Employer M/F/V/D, Bentley participates ine-Verify / Bentley participa ht to Work /Derecho a Trabajar
Responsibilities:
TheTechnical Support Analyst for ProjectWise(Tier 2 troubleshooting) will provide phone and electronic technical support working directly for our Support organization to help product improvement through user interaction.
* Provides technical application support to users, answering complex questions on function and usage of Bentley's Document Management software. * Resolves user application questions or problems via email, remote desktop and telephone in the areas of system configurations/setup, product functionality and bugs/enhancements. * Serves as the primary support liaison between Bentley and the users. * Conveys user feedback to Product Development staff. * Creates both internal and external documentation of known issues.
Qualifications:
* 2-5 years Technical Support experience required * Some network, database, or programming experience required * Problem solving ability and aptitude to investigate technical issues independently is required * Excellent oral and written communication skills are required * Bachelor’s degree in IT, Computer Science, Engineering or related field is preferred * Prior Document Management software or Server-based software experience a plus * SAP or Customer Relationship Management (CRM) software (for tracking daily job functions) experience desired
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