We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 47 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Baltimore, MD
Overview: As an Administrative Support Team Associate, you will be part of a team that handles all administrative functions important for a store's daytoday ...
Overview: The Flex Team Retail Support Associate schedule is designed to allow Macy's to flex up staffing during key events and peak selling times, and allows ...
Overview: The Flex Team Retail Support Associate schedule is designed to allow Macy's to flex up staffing during key events and peak selling times, and allows ...
Overview: The Flex Team Retail Support Associate schedule is designed to allow Macy's to flex up staffing during key events and peak selling times, and allows ...
Overview: As the Administrative Support Team Supervisor, you will support Stores Own Sales and My Macy's by performing all functions of an AST Associate and ...
United Rentals, the largest equipment rental company in the world, is offering an excellent opportunity for a Sales Representative ready to grow their career ...
Company Overview Central Payment is a leading national Merchant Services Provider offering businesses across the country a secure method of handling all electronic ...
At a time when jobs are scarce and finances are tight, you can start an AVON business and take control of your life. As the worlds largest direct selling company ...
Roth Staffing Companies, L. P. - Lutherville Timonium, MD US
Ultimate Staffing Services is looking for customer service representatives for the Baltimore area. This is a great opportunity to work for an amazing company! ...
Practice Management Partners, Inc. - Hunt Valley, MD US
How would you like to work for one of Baltimore's top five Best Places to Work (as recognized by the Baltimore Business Journal for three years in a row)? Practice ...
For your reference, we have included the original job posting below.
Technical Support Representative
Job Number:
26805208
Company Name:
Aerotek Professional Services
Job Location:
Baltimore, MD US
Job Category:
Customer Service
Technical Support Representative
General Summary: Our Level 1 Support Representatives will work directly with our customers to provide them with assistance for program specific requirements, computer/hardware, and custom web-based applications. The Support Rep is responsible for providing a high quality of customer service, and technical support. When necessary, the Support Rep will escalate advanced issues, by following documented escalation paths for additional support. As a Successful Level 1 Support Rep you will: - Deliver World Class Customer Service. - Diagnose and resolve inbound/outbound phone calls, e-mail, customer chats, and ticket escalations according to procedure. - Escalate any necessary issues for additional support in a detailed, effective, and timely manner. - Identify call trends and alert management with specific information/data. - Be able to continually change direction and procedure, based on the volume and growth of our core customer base. - Fluency in Spanish and English is required- 2+ years of call center experience required - Knowledge of commonly used concepts, practices, and procedures of PC hardware, software, Internet support, and a wide variety of common retail and enterprise software packages. - Knowledge in firewall, routers, proxies, Internet filtering packages and/or Java required. - Experience in supporting Windows XP, Windows Vista, and Windows 7. - Experience assisting customers using phone, email, and/or via live online chat. - One to two years of experience in technical/customer support required. - Excellent problem solving and action oriented customer service skills. - Experience supporting novice computer users. - Prior experience with dialer systems Category: Customer Service & Support
