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Title: Inside Sales Representative (Burnaby, BC) Location: BCBurnaby Honeywell International (www.honeywell.com) is a Fortune 100 diversified technology and ...
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance ...
Are you interested in this opportunity? Click on Apply and your application will be submitted. If you know of someone else who might be interested, send this ...
Job Category:Software Engineering: Creative Location:Vancouver, CA Job ID:78221773791 Division:Interactive Entertainment Business Senior Technical Artist The ...
Job Category:Sales Location:Vancouver, CA Job ID:78364273773 Division:Sales Why does the TSP Data Platform role exist? The Technology Solutions Professional ...
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance ...
SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance ...
Development Support Job ID: 20121409 Category: QA & Dev Support Apply for this job: * Apply for this job online * Refer a friend to this job More information ...
Job Category:Services & Consulting Location:Vancouver, CA Job ID:78056471238 Division:Services & Support Technical Account Manager Vancouver The Opportunity: ...
For your reference, we have included the original job posting below.
Technical Support Representative
Job Number:
26225980
Company Name:
APC
Job Location:
BC, CA
Job Category:
Information Technology
Technical Support Representative
Next Job ---> Company Schneider Electric Renewable Energies Job Title Technical Support Representative Location CAN - BC - Burnaby Alternate Location(s) CAN - BC - Burnaby
Req. # 20228 Job Function Customer Service Job Responsibilities As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, and efficient, the company's 100,000+ employees achieved sales of more than 15.8 billion euros in 2009, through an active commitment to help individuals and organizations "Make the most of their energy".
SUMMARY: This position is accountable for answering telephone or written technical inquiries from customers regarding Xantrex products, providing troubleshooting assistance and recommending corrective action/solutions to customer application questions. Maintains records of calls in the CRM tool () so that customer issues can be tracked and actioned. ESSENTIAL FUNCTIONS: - Utilizes knowledge of set procedures and product knowledge of electricity, electronics and equipment to create solutions and respond to customers problems using appropriate application of Xantrex products. - Provides technical assistance to customers by following Customer Service/Technical Support processes and product knowledge guidelines; - Creates RMA (return material authorization) and replacement sales orders for product returns; REQUIREMENTS: - Post-Secondary Diploma and minimum 2 years experience in a customer service/call centre environment; - Excellent verbal and written communication skills, strong telephone and email etiquette; - Excellent attention to detail, math skills, time management and organizational skills; - Ability to work independently and as a team, demonstrative a proactive, positive attitude.
