We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 117 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Austin, TX
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. As part of our Managed Services division ...
As an ICM / IPCC / CVP Support Engineer, you will work with our enterprise level clients providing medium to advanced Moves/Adds/Changes of Cisco ICM/IPCC/CVP ...
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our Contact Center solutions. As part of our Managed Services division ...
Communication is the heartbeat of any Army National Guard unit. By joining the Army National Guard as a Signal Support Systems Specialist, you will keep the ...
Job Title Internet Sales Representative I Location AUSTIN Organization Name CGBU Department Description Brief Description Order fulfillment and selling of products ...
SAS Programmer I Every day, Kelly Scientific Resources (KSR) Clinical Research connects scientific professionals with opportunities to advance their careers. ...
Kelly Clinical Research has openings for Sr. Clinical SAS Programmers in Morrisville, NC; Hamilton, NJ and Austin, TX. These are 6 month contract positions ...
Hewlett-Packard Development Company, L.P. - Austin, TX US
Participates as a member of a global team responsible for all of HP s databases, including Microsoft SQL Server, Oracle and new generation database technologies. ...
Job Id: 255713 Category: Engineering Description: Superior Technical Resources is partnering with our Austin based client in search of an experienced Power ...
Job Id: 255779 Category: Engineering Description: Superior Technical Resources is partnering with our Austin based client in search of an experienced System ...
For your reference, we have included the original job posting below.
Technical Support Representative I
Job Number:
26461329
Company Name:
Harte-Hanks
Job Location:
Austin, TX US
Job Categories:
Information Technology Customer Service
Minimum Education:
2-Year College Degree
Technical Support Representative I
Skills: MS Office, Network
Harte Hanks is currently looking for new talent to join a growing Technical Support Team that would represent Microsoft Exchange group. As part of this team, you will establish a superior customer experience by providing ?first contact? support to technical issues regarding the use of Filtering, Encryption, and Archive Services. You will be responsible for the customer relationship and ensuring the utmost in customer satisfaction. A combination of being a quick learner, good listener, articulate, patient, and possessing the ability to explain a wide range of technical concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!
Responsibilities:
Represent Microsoft Exchange team and communicate with enterprise customers via telephone, written correspondence, and electronic service regarding solutions for the above mentioned services.
Responsible for efficiently managing the relationship with Enterprise customers and Telco partners and thoroughly documenting their cases.
Report software bugs and customer suggestions in the ticketing system.
Develop specialized low level expertise in complex MS technologies, more specifically Microsoft Exchange.
Write technical articles and sample programs for knowledge base. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Required Skills:
Demonstrated written communication skills defined as the ability to clearly document symptoms, troubleshooting steps and compose professionally written emails.
Demonstrated clear verbal communication skills defined as the ability to speak clearly in English and educate or guide customers of all technical skill levels, through support interfaces and troubleshooting processes.
Demonstrated customer service skills defined as the ability to probe and identify customer need, inform the customer through the support process, quickly resolve customer issues and empathize and / or diffuse potential escalated customer complaints. An ability to control a support conversation while matching the customer?s sense of urgency is vital.
Demonstrated problem solving skills defined as the ability to think logically, identify customer need and resolutions that meet those needs.
Ability to multitask defined by speaking on the phone, utilizing multiple applications for research and typing at the same time.
2 years Technical Support experience in call center required, Enterprise experience preferred.
Requirements:
Candidates will need to be highly technical with:
Experience with and understanding of mail transport fundamentals (POP/IMAP/SMPT), as well as networking fundamentals. Includes, but not limited to knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.
Experience with MS Office Applications and industry standard Internet browsers.
Knowledge or experience with messaging clients such as Outlook (2003, 2007).
Knowledge and experience with Microsoft Operating Systems: (Windows Server 2000/2003, XP and Vista, Windows 7).
Preferred competencies include:
4 year technical degree or equivalent work experience
Knowledge of Blackberry and/or Exchange Active Sync
Demonstrate knowledge and usage of Office applications. Candidate should be familiar with Office Communicator, Windows Mobile and Live Meeting. Including familiarity with Windows 2000 Active Directory, Blackberry / Exchange ActiveSync products
Knowledge or experience with Microsoft Exchange Server (2003+)
Microsoft Certification: Microsoft Certified Desktop Support Technician (MCDST) certification may be required within 6mths of hire.
