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Uses manual or Computer Aided Design (CAD) tools to develop and maintain mechanical/structural engineering product definition. Assists in preparation of basic ...
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Bachelor degree in Computer Science/Information Systems and some experience in a network/data center operations, hardware/software support, and/or client relations ...
Leads the development and maintenance of mechanical/structural engineering product definition. Oversees the development and design of layouts and the modification ...
For your reference, we have included the original job posting below.
Technical Support Representative
Job Number:
23491967
Company Name:
Hewlett-Packard Company
Job Location:
Makati City, PH
Job Category:
Information Technology
Technical Support Representative
Title: Technical Support Representative Location: Philippines-Makati City Nature of Business We provide the highest level of customer satisfaction by tailoring services to meet specific Client requirements along with the use of cutting-edge technologies leading to high levels of accuracy and speed. HP Contact Center provides end User/Technical user support on: Hardware products like desktops, servers, laptops, printers, handheld Network problems Standard shrink-wrap and Custom Application End User education Customized Management reporting and trend analysis Technical Service Help Desk Job Responsibilities - current requirement is only Voice Process Troubleshooting Hardware/Networking related queries of our global clients either through Phone or Email/Chat. He/she must adhere to the Troubleshooting process. He/she must escalate calls based on customers demand or on own judgment. Documentation of the case, reporting and trend analysis Work Experience: Fresh Graduates are encourageed to apply. 0 to 24 months of experience preferred but can stretch till 30 months of experience. Skill Sets Required: He/she must possess: · Bachelor's Degree is required for this role. Preference will be given to those who graduated with a degree in Computer/IT/Engineering related fields. · Excellent communication skills with Neutral accent · High confidence and energy levels · Result oriented with high conflict resolution skills. · Analytical temperament aligned with service orientation & Customer services · Willingness to work in rotating schedules (e.g. early morning, mid-shift, night and graveyard shifts) · Sucessful applicants must be willing to work in Fort Bonifacio, Taguig City.
