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For your reference, we have included the original job posting below.
Technical Support Scientist, Bioinformatics (West, Central or Eastern U.S.)
Job Number:
26768339
Company Name:
Pacific Biosciences, Inc.
Job Location:
Menlo Park, CA US
Job Category:
Information Technology
Technical Support Scientist, Bioinformatics (West, Central or Eastern U.S.)
Technical Support Scientist, Bioinformatics (West, Central or Eastern U.S.) Location: Field Job Code: 779 # of openings: 1
Description
We have 2 openings available. This position may be based in our Menlo Park, CA headquarters, or field-based in the West, Central or Eastern U.S.
PacBio has introduced a platform for single molecule, real-time detection of biological events designed to transform the future of medicine, agriculture and bio-fuels. Our mission is to transform the way humankind acquires, processes and interprets data from living systems through innovative tools for biological research.
We are beginning to build a multi-disciplinary team to establish a world-class Technical Support organization to support our field-based applications scientists and customers. Our ideal candidate is a well-rounded top performer who can be a key contributor in a high-energy growth environment.
Responsibilities: • For candidates who currently live within 1 hour drive of Menlo Park, CA, the selected individual will work from our headquarters in Menlo Park, CA and travel to customer sites. For candidates who currently live beyond a 1 hour drive to Menlo Park, CA, in Western U.S., or in Central or Eastern U.S., the selected individual may work from home, and travel to customer sites, and to Menlo Park, CA headquarters, for quarterly department meetings. • Travel to support PacBio Field Applications Specialists, and customers, at customer sites (i.e. assist with the installation of SMRT Analysis software at the customer site). • Participate as a key member of a diverse group of Technical Support Scientists and Engineers. • This role will be responsible for troubleshooting PacBio SMRT™ DNA sequencing data employing skills in bioinformatics, data analysis, biological insight and software engineering. • Provide timely technical and application assistance in response to customer inquires. • Resolve bioinformatics issues escalated from Field Applications Specialists or customers. Issues will be received via phone, email, Web and Live Chat. • Contribute to the ongoing development of our product Knowledge Base to capture lessons learned and solutions to cases. • Collaborate with Product Marketing, Applications Lab Scientists, Field Applications Specialists and Training to develop Bioinformatics training programs for customers. Be part of the team of Bioinformatics subject matter experts to deliver training to customers and new-hire employees. • Analyze customer cases and deliver feedback to Product Managers and R&D to continually improve our product offerings and set of tools to support the field. Possibly serve as a Technical Support representative on the bioinformatics core team.
Position Requirements: • M.S. in Bioinformatics, Statistics, Life Sciences, Computer Science, or related disciplines, preferably related to computational biology, along with 5 to 8+ years of relevant industry, genome center, and/or DNA sequencing core facility experience. • Ph.D. in Bioinformatics, Statistics, Life Sciences, Computer Science, or related disciplines, preferably related to computational biology, along with 1 to 5+ years of relevant industry, genome center, and/or DNA sequencing core facility experience. • 2+ years of customer support, technical training, and/or teaching experience of technical material. • We have 2 openings available. This position may be based in our Menlo Park, CA headquarters, or field-based in the West, Central or Eastern U.S. For the Menlo Park, CA location, candidates should currently live within a 1 hour drive of Menlo Park, CA. For the field-based position, candidates should currently live beyond a 1 hour drive to Menlo Park, CA, in the Western U.S., or in Central or Eastern U.S. • Able and willing to travel as necessary. • Experience in bioinformatics. • Basic Linux operation. • Intermediate level of experience in Unix operating systems. • Operation of bioinformatics analysis pipelines. • Proficiency with a scripting language such as Perl or Python. • Proficiency with a statistical package such as R or Matlab. • Familiarity with common sequence analysis tools and workflows such as sequence alignment, genome visualization, comparative genomics, structural variation discovery, and epigenetics. • Prior experience within the biotechnology, medical device, biologics, pharmaceutical, green technology, genome center, and/or DNA sequencing core facility experience is a plus. • Preference shown to candidates who have a good understanding of molecular genetics and prior experience in next-generation DNA sequencing analysis. • Must have excellent troubleshooting abilities. • Must have a “can do” attitude and be flexible in a fast-paced start-up environment. • Must have strong written, verbal and presentation communication skills. • Self-starter who is able to work with minimal supervision. • Ability to work independently and collaboratively. • Must be an intelligent individual with excellent work ethic, exceptional judgment, and unquestionable integrity. • Outstanding interpersonal skills. • Ability to balance several projects and customers concurrently. • While working remotely, must be proactive in communication back to Corporate, Field Applications Specialists and customers. • Customer-focused individual with the empathy and skills to understand and address customer concerns. • Passion for customer service, achieving high customer satisfaction.
