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Listed below are the top 10 out of 23 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Honolulu, HI
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Solves computer problems, prepares PC's for installation in SA locationsDiagnoses and resolves problems brought to your attention by endusers.Installs, modifies ...
Provide onsite (Camp Smith, HI) C4ISR support including system administration, technical guidance, software installation, configuration management, system ...
For your reference, we have included the original job posting below.
Technical Support Specialist
Job Number:
26803402
Company Name:
Confidential Company
Job Location:
Honolulu, HI US
Job Category:
Information Technology
Technical Support Specialist
JOB TITLE: Help Desk Technician LOCATION: Honolulu, HI OPEN POSITION: 1 INDUSTRY: Technology WORK SCHEDULE: M-F PAY RATE: OPEN DESCRIPTION OF POSITION: Help Desk - Windows & Linux environment. The Help Desk Assistants are the first point of contact for students, staff and faculty seeking technical assistance for campus technology issues. They serve as members of the User Services Team by providing technical support over the phone and in person, and maintaining the smooth operation of the microcomputer facilities. Help Desk Assistants are under the supervision of the Help Desk Manager and the full time staff. Under general supervision, provide technical software, hardware and network problem resolution to all companies computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. SCOPE: The Help Desk Technician fields all Help Desk calls from the user base and creates the initial record of the request; resolves all Level One end-user problems over the phone; passes all Level. Two requests on to a Network technician; and contacts third-party vendors for warranty service repair. KEY DUTIES AND RESPONSIBILITIES: Examples of key duties are interpreted as being descriptive and not restrictive in nature. 1. Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, network, the Internet and new computer technology in a call center environment; communicates solutions to end-users. 2. Provides one-on-one end-user problem resolution over the phone for approved Personal Computer (PC) software. 3. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. 4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems. 5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. 6. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. 7. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches. 8. Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs). REQUIRED SKILLS: 1. Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, network, the Internet and new computer technology in a call center environment; communicates solutions to end-users. 2. Provides one-on-one end-user problem resolution over the phone for approved Personal Computer (PC) software. 3. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. 4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems. 5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. 6. Performs minor desktop hardware repair for PC computer equipment and peri Category: Technical Support
