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For your reference, we have included the original job posting below.
Technical Writer - 200
Job Number:
41072299
Company Name:
Alcatel-Lucent
Job Location:
Toronto, ON CA
Job Category:
Information Technology
Technical Writer - 200
Title: Technical Writer - 200 Location: Americas-Canada-Toronto Other Locations: Description: Design and create a variety of technical publications related to Genesys Telecommunications software. The successful candidate will understand and be adept at the roles and responsibilities associated with a mid-level technical writer in the software industry. This candidate will work with Development, Quality Assurance, Technical Support, Professional Services, and Training Departments in a cross-functional, team environment to gather information, and then create and maintain high-quality technical documentation. Preference will be given to candidates familiar with and interested in innovative strategies for technical content production and deployment. Responsibilities: · Acquire and organize basic source material for transformation and synthesis into the creation of customer-facing documentation that meets a high standard for accuracy and readability. · Work with Development, Quality Assurance, and Product/Project Management to ensure appropriate creation and timely delivery of technical publications to coincide with product releases. · Work cooperatively with other technical writing staff to ensure appropriate coverage of several kinds of product releases. · Continually seek to improve existing documentation processes and content. · Maintain a high level of knowledge in the field of technical publications. · Achieve a high degree of product knowledge in order to produce quality materials. · Seek to provide innovation for the packaging and delivery of technical publications. · Follow corporate style guides to ensure a consistent look and feel for publications.
Requirements: · Significant experience writing technical publications for a technical audience. · Experience with professional technical writing tools, including ArborText, Framemaker, Robohelp, any standard graphics tool, and HTML to create and manage technical publications. · Excellent organization, communication, and interpersonal skills. · Familiarity with online content-delivery tools and platforms. · Experience in working with extremely complex technical solutions. · Desired experience includes familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.
Alcatel-Lucent is an equal opportunity employer committed to diversity in the workplace.
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