Technology Consultant II

Technology Consultant II

- Responsible for delivery of assigned tasks within the delivery cycle of a project. Understands a broad spectrum of HP technology in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include installing new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities; applications programming for assigned modules within a larger program; assisting in the preparation of technical presentations and demonstrations; and participating in customer meetings.
- Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions.
- Participates as part of a team and maintains good relationships with team members and customers. Understands HP strategy and the role that the individual plays.
- Uses knowledge tools and reuses information for the benefit of projects, and of professional development.
- Uses and contributes to technical forums within the HP environment and local professional communities and technical user groups. Focuses on single customer. Brings some specialized knowledge to a project team and solves moderately complex problems.
 
SECURITY CLEARANCE TYPE:   DoD Secret, at a minimumEducation and Experience Required:
 
3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
 
Knowledge and Skills Required:
 
- Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable. Able to contribute to the design for deliverables.
- Has ability to perform/drive resolution of problems on individual products.
- Able to communicate broad and specific concepts with team and to peers.
- Able to produce documentation for use by team and customer.
 
Able to demonstrate broad knowledge of corporate policies, products/service portfolio, markets and processes.
In-depth knowledge of administration or technical practices in relevant areas, plus application of basic theory.
Able to apply advanced knowledge to assist in the operation of one or more aspects of a technology area/customer group.
Ability to resolve or assist in the resolution of complex Customer problems.
Able to apply knowledge of high availability system environments, if applicable.
Able to apply skills in project management, analysis, scheduling and controlling.
Able to demonstrate good oral, written, and telephone communication skills.
Ability to build and maintain relationships with customers, peers, and support partners.
Able to understand Customer system environments with associated business needs.
Ability to work in a team environment, which may be local, global, virtual, or multifunctional.
Demonstrate good teamwork with peers.
 
Critical Competencies to Drive Business Results:
 
Technical Knowledge Transfer
Establishes HPs technical creditability and solution capability within customers Information Technology (IT) organization through education & assistance
 
Technical Problem Solving
Approaches technical problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
 
Services Account Management
Ensures customer satisfaction and optimum engagement relationships to build and maintain services business within the account
 
Up-selling/Cross-Selling
Leverages product and solution knowledge to probe customer needs and identify opportunities for up-selling /cross-selling
 
Customer Experience Management
Interfaces effectively with customers and internal resources to promote trusted advisor status of HP within accounts and facilitate uniform account support
 
HPS Business Value Proposition
Applies an in-depth understanding of HP Services (HPS) initiatives, goals, and solutions
 
Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
 
Competitive Positioning/Strategy
Uses competitive intelligence in account planning and sales activities to develop counter strategies that will neutralize competitive influence on the customers buying decisions
 
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HPS/Business Unit (BU) solutions, and HPs strategy for market penetration
 
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
 
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface wi...