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For your reference, we have included the original job posting below.
Training Specialist II-North Phoenix location
Job Number:
41170312
Company Name:
TeleTech Holdings
Job Location:
Phoenix, AZ US
Job Categories:
Education, Training, & Library Management & Business
Training Specialist II-North Phoenix location
Close date: 5/21/12
General Summary:
Under limited supervision and working with subject matter experts, this position assesses training needs, designs training, and delivers training to all levels of DAC employees to improve individual and team performance. Combining sales knowledge and adult learning theory, this position is responsible for fully owning training and consulting projects from concept to delivery and measurement. International Travel Required
Essential Duties & Responsibilities:
Provides consistent and uniform delivery of training and testing for front-line employees, supervisors, and executives in conjunction with scheduling allowances. Considered a ""master trainer"" and will excel in all delivery techniques and the application of adult learning theory. Responsible for consulting with staff on the quality of all classroom instruction delivered by the department.
Leads the initiative in determining needs assessment; including writing the assessment, deciding on the format, conducting the assessment andinterpreting the results . Consults with clients, DAC end users, staff, management, and executives. Assists with prioritizing projects and developing departmental strategy.
Leads the initiative todesign and create high quality training lesson plans, materials, and curriculum. Provides leadership and guidance to Training staff in the development of training curriculum, classroom material and documentation. Acts as a consultant on the quality and integrity of all curriculum produced by the department.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity, and efficiency/effectiveness.
Other related duties as assigned.
Job Specifications:
Relevant Bachelor's Degree or equivalent combination of education and/or experience.
Excellent communication skills; both verbal and written.
Excellent project management skills.
Strong presentation skills.
Strong interpersonal and management skills.
Self-motivated/goal and process oriented.
Ability to give guidance and motivate others.
Ability to design curriculum, deliver a training course and design a measurement strategy.
Ability to work independently with limited management supervision
A minimum of 2 years sales experience (preferably in the technology industry) and one year experience in training design, training delivery and the application of adult learning techniques, preferably with a focus on sales skills development.
Additional Specific Duties & Responsibilities:
Assist Training Department with all aspects of new technology for reference throughout the company. Acts as a consultant on design of documentation and application of manuals for training and the regeneration of content into training curriculum.
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
