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| Job Number: | 24613871 | | Company Name: | Misys | | Job Location: | Burlington, VT US | | Job Category: | Information Technology |
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Upgrade Technician
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Requisition Number: 1671
Job Title: Upgrade Technician
Location: Burlington, VT
City: Burlington
State: Vermont
Country: US
Description: AllscriptsMisys (NASDAQ: MDRX) uses innovation technology to bring health to healthcare. Formed by the merger of Chicago-based Allscripts and Raleigh-based Misys Healthcare, the newly integrated company is one of the nation's largest providers of healthcare information technology. Our world-class software, services, information and connectivity solutions are consistently ranked No. 1 in their classes, and our focus on clients first has made us one of Fortune magazine's "Top 100 Fastest Growing Companies in America" two years in a row.
Today, 150,000 physicians, over 700 hospitals and 7,000 post-acute and homecare agencies turn to Allscripts to Connect to HealthTM - improving quality, eliminating errors and reducing cost. We help physicians and providers transform today's disconnected system of 'healthcare' into a connected system of 'health.'
AllscriptsMisys offers exciting new career opportunities in various locations throughout the U.S. We are passionate about our mission to improve healthcare. We work to make a difference and this is an exciting time to join us! We are currently seeking talented, bright and hard working individuals with a proven track record of success.
Enterprise EHR Customer Support is seeking a highly motivated, self-starter to perform client upgrades, as well as identify, prioritize and find resolutions to reported problems. This individual will ensure that all phases of the client upgrades from a technical standpoint are monitored, logged, tracked and completed appropriately. The qualified candidate will upgrade the client test and production environments and assist Development in troubleshooting Enterprise issues by providing accurate and detailed information about client issues. The candidate must be a "people person" with excellent and professional communication skills both in email and by phone and enjoy working in a team environment.
. Upgrade client test and production servers
. Copy databases for testing and training
. Provide technical support and troubleshoot client performance issues
. Work with Project Managers to identify and to resolve problems reported client issues in a timely manner to achieve a successful upgrade experience
. Log detail and accurate activities for all work performed on client issues
. Communicate daily with clients for status and/or updates of issues according to guidelines
. Work closely with members of the upgrade team, development and other teams across the enterprise to upgrade our clients to the latest version of software across a diverse Healthcare client base
. Working with client IT and Clinical staff to diagnose, troubleshoot and resolve Enterprise application issues
. Working with 3rd party hardware and software vendors as necessary to assist clients in resolving difficult system problems
. Providing off-hours coverage to clients on a rotating basis
. Attend training classes as requested
. Attend daily scrum meetings
Connect to Health
Job Requirements: . Excellent organizational skills
. Strong problem solving skills
. Excellent interpersonal, oral, and written communication skills.
. Ability to adapt to rapidly changing technologies and manage several on going upgrades simultaneously
. Solid understanding of the relationship between hardware, operating systems, and application software in a multi-tier environment
. Knowledge and experience in client-server technology, Windows Server, MS SQL Server administration and database programming, Windows Client OS, Internet Information Server, TCP/IP networking concepts
. Working knowledge of ASP, .Net, Java Scripts and HTML
. Previous Level 1/Level 2 Support Desk Experience
. Microsoft IIS experience
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