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For your reference, we have included the original job posting below.
US-TECH SUPPORT ENG III- Power
Job Number:
22949917
Company Name:
APC
Job Location:
RI, US US
Job Category:
Information Technology
US-TECH SUPPORT ENG III- Power
<--- Previous Job Next Job ---> Company APC-MGE Job Title US-TECH SUPPORT ENG III- Power Location USA - RI - West Kingston Req. # 18081 Job Function Customer Service Job Responsibilities As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, efficient, productive and green, the company's 114,000 employees achieved sales of more than $25 billion in 2008, through an active commitment to help individuals and organizations "Make the most of their energy."
APC by Schneider Electric is a global leader in critical power and cooling services, providing industry leading products, software and systems. APC-MGE is looking to fill the position of Technical Support Engineer III Company APC and MGE UPS Systems recently combined to form a $3 billion (2.4? billion) Critical Power & Cooling Services business unit of Schneider Electric. Together, APC and MGE offer the industry's most comprehensive product and solution range for critical IT and process applications in industrial, enterprise, small and medium business and home environments. APC and MGE solutions include uninterruptible power supplies (UPS), precision cooling units, racks, and design and management software, including APC's InfraStruXure® architecture the industry's only integrated power, cooling, and management solution. Backed by the industry's broadest service organization and an industry leading R&D investment, the combined company's 12,000 employees help customers confront today's unprecedented power, cooling and management challenges. Schneider Electric, with 112,000 employees and operations in 190 countries, had 2006 annual sales of $18 billion (?13.7 billion). Our business unit is pursuing a strategy to develop scalable enterprise platforms for the data center, including power protection, air conditioning, racks, and systems management. Revolutionary products, monitoring applications, and global services are now deployed in support of the most complex data centers and computing environments. Combined with MGE's line of high end power systems and services, APC greatly enhanced this enterprise offering and the opportunity to sell across data center applications and customers with confidence. With the merger complete, our employees are tasked with the challenge of aggressively expanding its business, growing top line revenue profitably, and solving real customer problems. As such, we are focused on hiring successful and proven candidates who will be an integral part of the North American team and lead the way forward for growth initiatives for this $3 billion business. Background Founded in 1981 by three MIT engineers, APC rose to prominence with a product called the uninterruptible power supply (UPS). APC leveraged the explosion of desktop computing and created an entirely new market. From those early roots to their current offering of desktop and enterprise systems for power management, cooling, and threat management, APC grew to a global $2.4 billion public company, and now boasts over $3 billion in worldwide revenue after the merger of MGE UPS Systems, and acquisition by Schneider Electric, an $18 Billion leader in power and controls. APC Strengths Spending on network and physical infrastructure is currently increasing at double the rate of total IT spending. As such, the market potential for our business is outstanding. The company has clear strengths in the following areas: - Products -Recognized as having the most innovative and advanced products in the market, and continues to win awards for product excellence. - Financials -Financially strong and has the resources to invest in core operations and fund continued R & D. - Brand - The APC brand has been developed over 20 years and is recognized and respected as the leader in both retail and commercial channels. APC is seeking a Technical Support Engineer III (TSEIII) for our Fiat Power support team. This individual will need to provide high-end technical support to APC's most valued customers. Essential functions: Provide first level technical support for APC's fiat power product lines; Diagnose and troubleshoot customer problems relating to the fiat power product line; train, mentor and support TSE'S; Work with Tiger Team, Test & Evaluation, Platform Engineering and Product Management Teams to ensure quality of APC power products; participate in trainings, reseller/trade shows as necessary; ability to provide 7 x 24 customer support. The ideal candidate will have: a Bachelor's Degree or equivalent experience (Technical degree preferred); 5-9 years of field service experience or equivalent; demonstrated the importance of customer satisfaction in current job; ability to learn and effectively utilize APC's CRM tool (Siebel), Lotus Notes and Excel; understanding of APC products and how they integrate into customer networks; UPS power product knowledge is a must; excellent oral and written communication skills a must.
