We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 907 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Berkeley, CA
Join our worldwide community of information management professionals. Lend your talent, skills and experience to a worldclass company, and enjoy the freedom ...
Title: System Analyst and Financial Systems Analyst Duration: 6months Location: Menlo Park, CA DUTIES: You will be working under minimal direction and having ...
Help Desk Analyst San Francisco, CA Contract to Hire, W2 ONLY The person in this position will be an articulate professional with a love of technology who troubleshoots ...
Chase Winters Worldwide (a leading retained executive search firm) has immediate openings for: Technology Analyst Technology Lead This is a permanent full time ...
Position: Support Analyst III Location: San Francisco, CA Type: Full time employment Shift: 8:30 AM5:30 PM and/or 9AM6PM Pacific shift Travel: 1 week /year ...
Position: ERP Programmer/Analyst IV Pay rate: $ /hr, W2 employment with Kelly IT Resources only. Location: Walnut Creek, CA Type: Contract, W2 Duration: 6 months ...
Senior Desktop Support Analyst San Francisco, CA 3035/hr W2 Contract (Contract to Hire) Kelly IT Resources is currently seeking a Senior Level Desktop Professional ...
Yoh has a contract to hire opportunity for a Web Developer / User Interface Developer to join our client in San Ramon, CA. Job Overview: Traditional web developers ...
Communication is the heartbeat of any Army National Guard unit. By joining the Army National Guard as a Signal Support Systems Specialist, you will keep the ...
Company Stage: Providing a valued, critical enterpriselevel service to both the commercial and government sectors is part of our client's sustained success ...
For your reference, we have included the original job posting below.
User Support Analyst - OE
Job Number:
40531728
Company Name:
University of California, Berkeley
Job Location:
Berkeley, CA US
Job Categories:
Information Technology Education, Training, & Library
Minimum Education:
4-Year College Degree
User Support Analyst - OE
User Support Analyst - OE UC Berkeley - Main Campus
Operational Excellence project teams are partnering to develop and implement a help desk that will provide customer support for BearBuy, Cal Planning and Timekeeping applications scheduled to roll out in the first half of 2012. Candidates with a commitment to quality customer service and results delivery are encouraged to apply. This work is part of the overall Operational Excellence efforts () at UC Berkeley designed to increase effectiveness, to deliver excellence, and ensure long-term sustainability of the administrative functions on campus.
Responsibilities:
The User Support Analyst position involves providing day-to-day consultation, trouble-shooting, problem-solving support to the business application user. Provides client support and technical issue resolution via phone, e-mail and other electronic mediums while maintaining an accurate record of all interactions with clients. Identifies and, escalates priority issues and requests for enhancements to functional leads. Strong customer service ethic and problem solving skills needed. Support with an eye to systematizing the solutions either through improved documentation or process improvement. Identifies need for and/or develops complex documentation of enterprise systems in support of business processes. Prepares reports providing detailed information regarding customer call volume, unresolved matters, action taken, and any additional relevant metrics. Manages assigned departmental initiatives and other special projects as required, in order to maintain satisfactory customer relationships, and resolve outstanding cases. Identifies service opportunities and provides team with appropriate information and possible solutions. Attends product-training courses and maintain an expert working knowledge of supported products. Other Key responsibilities:
Uses IT Support Request Tracking system to document, prioritize and track requests, insuring referral to appropriate level of services.
Applies business/technical support concepts to analyze application problems and resolve complex issues that may have strategic impact.
Identifies and addresses complex usability problems.
Provides bridge between customer needs and highly technical applications and application groups (ex: application, infrastructure, network), other IST service providers and third-party vendors.
May analyze and prepare various levels of internal and external facing documentation used by users and campus-wide.
Creates, analyzes, summarizes and monitors usage reports in order to assess patterns and strategize on behalf of users.
May provide strategic input to system redesign or development efforts based on user needs.
May escalate application problems to either functional experts or the development team.
May develop or escalate training as needed based on consultation with users and understanding of technology, including FAQs, knowledge-based entries, and job aids to assist users electronically.
Coordinates user acceptance activities, including deployment of test scripts and reporting results.
Designs, maintains, and updates online resources, including websites, for business application users. Requires assimilation and collation of large amounts of technical/functional information.
Other duties as assigned
Qualifications:
Bachelor’s degree in related area and/or equivalent experience/training
Requires thorough knowledge of desktop and business/technical support systems.
Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers in multiple OS environments, including Windows and MAC
Requires knowledge of MS Office applications and help desk ticketing applications.
Requires excellent communication and interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization.
Ability to enhance customer service through knowledge of process flows, process flow analysis and process flow improvement.
Requires thorough knowledge of enterprise applications such as BFS, HCM, BAIRS, PPS, E-Procurement.
Good conflict resolution, analytical and problem-solving skills.
Able to deal with customers with diverse backgrounds and knowledge levels.
Good keyboard and telephone etiquette skills.
Able to react calmly and effectively in high pressure and emergency situations.
Has extensive understanding of units business processes to provide back up to support staff of unit (preferred).
Experience with and understanding of higher education chart of accounts structure (preferred).
Applies required skills and abilities necessary to complete the most technical business/technical support functions (preferred).
Additional Information: This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check.
The University of California, Berkeley is one of the worlds leading universities in research, teaching, and public service. The campus employs 2,028 faculty and over 14,000 staff in more than 130 academic departments and interdepartmental groups, libraries, museums and more than 65 interdisciplinary research units contribute to this dynamic and vital research and teaching environment.
The University of California, Berkeley is an Equal Opportunity Employer. We offer a diverse working environment, competitive salaries, and comprehensive benefits.
