EMPLOYMENT EXPERIENCE ••••• 5/••••••••••••••• Blue Cross Blue Shield of Illinois, Chicago, Illinois Quality Assurance Analyst II •I was responsible for supporting all system testing activities specific to functional capabilities. •This included the breadth and depth of test coverage and improve our ability to test interconnected enterprise software in a centralized manner and the reuse of test cases to establish and maintain a regression test bed for HCSC software applications. ••••• Blue Cross Blue Shield of Illinois, Chicago, Illinois •••••MSA Representative •Currently using Web-Care Planner operating system. •Handle high volume of incoming phone calls regarding pre-certification for hospitalization and various medical and mental health care procedures. •Respond to all phone inquiries in a courteous and professional manner. •Verify eligibility and document and input health care providers, diagnosis, length of stay and all other pertinent information into computer database. •Possess working knowledge of Blue Chip, ICHIP, Blue Star, IMNU and Membership files.
••••• – ••••• Artistic Impressions, Inc., Lombard, Illinois •••••Sales Associate •Selected and purchased paintings and other artistic merchandise from wholesale supplier for public resale. •Researched and analyzed market trends, coordinated events designed to enhance business awareness and maintained files of customer preferences. •Established training program for sales consultants and followed-up to ensure al issues of concern were promptly addressed. •Maintained inventory controls of all merchandise and supplies.
••••• – ••••• Midland Hotel, Chicago, Illinois •••••Purchasing Agent •Purchased all supplies for hotel and maintained inventory control ensuring sufficient supplies to meet customer demands. •Reviewed and processed purchasing orders from various hotel staff members. •Performed cost analysis and met with vendors to negotiate pricing.
Kaplan University, Chicago, Illinois - ••••• Information Systems and Technology Associate of Applied Science in Computer Information Systems
Absolute Solutions Industry, Bloomingdale, Illinois Studies in Consulting and Computer Technology geared towards A+ and MCSE Certifications
Morgan State University – Business Administration, ••••• to •••••
MILITARY DUTY United States Army •••••th Engineering Company, ••••• to ••••• Rank: PFC, Engineering Unit
COMPUTER SKILLS: Microsoft Word•••••, Excel•••••, PowerPoint •••••, Access•••••, Visio•••••, Windows XP/visita, and the Internet