Technical Writer-Documentation Manager

••••• S. •••••

••••• Downer Street - Pawcatuck, CT •••••
Home (Phone/Fax): (•••••) ••••• - Cell: (•••••) •••••
E-mail: •••••

SENIOR TECHNICAL WRITER AND DOCUMENTATION CONTROL/MANAGER

PROFESSIONAL SUMMARY
Experienced (and Information Technology Infrastructure Library-ITIL certified) technical writer and documentation manager with demonstrated expertise in:
&#•••••; Consultation in pharmaceutical, government, aerospace, and high tech Documentation Preparation
&#•••••; Technical Writing/Editing
&#•••••; Document Control and Management
&#•••••; Hardware/Software Documentation
&#•••••; Software Development Life Cycle Documentation
&#•••••; Documentation Standardization
&#•••••; ISO-XXXX Compliance Documentation and Internal Audit Compliance Documentation
&#•••••; Startup Company Documentation

Holding progressive responsibility, documented, managed and assured quality of pharmaceutical (Pfizer), government (NASA), aerospace (USAF Autonomous Spacecraft Program) and high tech (Nearfield Systems) projects.

TECHNICAL PROFICIENCY
Hardware: PCs, Macs
Software: Acrobat, Epic •••••, Framemaker, Excel Spreadsheets, Microsoft Word, PaintShop Pro, PowerPoint, HTML, SGML, TEAMS, Visio, Xml, Others
Interfaces: API, GUI, Others
Operating Systems: Windows, DOS, IBM Mainframe, AS/••••• and Mac OS, Others
Networks: Ethernet (LAN)
Protocols: TCP/IP, Others
Databases: Database Management System (DBMS), Others
Programming Languages: C, C+

AUTHORED
&#•••••; Pharmaceuticals Project Plans and other Deliverables
&#•••••; Spacecraft/Aircraft Component Maintenance Manuals
&#•••••; Hardware/Software Operations Manuals
&#•••••; Software Development Life Cycles
&#•••••; Installation Guides
&#•••••; Functional Schematics with Fault Tracing
&#•••••; Work Instructions
&#•••••; Test Procedures
&#•••••; Quality Procedures
&#•••••; Manufacturing, Engineering, and Standard Operating Procedures
&#•••••; Computer-based Troubleshooting Models •••••, TEAMS)
&#•••••; User/Help Guides
&#•••••; ISO-XXXX Compliance Documentation and Internal Audit Procedures
&#•••••; Training Materials
&#•••••; Engineering Presentations
&#•••••; Employee Manuals
&#•••••; Documentation Procedures and Guidelines (See Addendum, following)
&#•••••; Internal/External Technical Briefs (See Addendum, following)
&#•••••; Runbooks (Risk Assessment)
&#•••••; Disaster Recovery Documentation




EMPLOYMENT BACKGROUND/TRANSFERABLE ACCOMPLISHMENTS

WER Global Services- Marlborough, MA Jun••••• to Feb•••••
Senior Technical Writer

&#•••••; Responsible for documentation related to Predator Drone aircraft upgrades and projects.
&#•••••; Responsible for technical editing of related proposals.

PFIZER, Inc. (Contracted from IT Excel, Inc.)-Groton, CT Sep••••• to May•••••
Senior Technical Writer
&#•••••; Responsible for all documentation related to Pfizers large-scale Data Warehousing & Business Intelligence (DWBI) project.
&#•••••; Followed FDA regulation ••••• CFR Part ••••• pertaining to electronic records, electronic signatures, and handwritten signatures.
&#•••••; Ensured accuracy and adherence to informatics System Life Cycle (iSLC) guidelines for retirement or migration of validated (regulated) and non-validated applications.
&#•••••; Maintained and implemented all documentation templates used by the DWBI Project Team.
&#•••••; Maintained centralized locations (Documentum/eRooms/Sharepoint/Gnosis/ MySignatureBook) for all documentation (deliverables).
&#•••••; Developed process flows and process procedures.
&#•••••; Wrote various project deliverables and other documents including Design Specifications, Standard Operating Procedures, etc.

Mohegan Sun Casino (Contracted from Millennium, Inc.)-Uncasville, CT Feb-May •••••
Documentation Specialist
&#•••••; In summary, gathered information that explains who uses various systems, how they use it and what are the rules and how are they enforced by the system.
&#•••••; Populated and maintained the Electronic Document Management System (EDMS).
&#•••••; Documented various processes in different areas of the organization.
&#•••••; Interfaced with subject matter competent persons in IT Services and functional business managers who work with the systems.
&#•••••; Wrote User/Operation Manuals (Runbooks), Risk Assessment, and Disaster Recovery Documentation.

PFIZER, Inc. (Contracted from Keane, Inc.)-Groton, CT Oct••••• to Feb•••••
Documentation Manager and Senior Technical Writer
&#•••••; Responsible for all documentation related to Pfizers large-scale Application Infrastructure Reduction project.
&#•••••; Followed FDA regulation ••••• CFR Part ••••• pertaining to electronic records, electronic signatures, and handwritten signatures.
&#•••••; Ensured accuracy and adherence to informatics System Life Cycle (iSLC) guidelines for retirement or migration of validated (regulated) and non-validated applications.
&#•••••; Created, maintained, and implemented all documentation templates used by the Adapt to Scale (AtS) Project Team.
&#•••••; Maintained centralized locations (Documentum/eRooms/Sharepoint) for all documentation (deliverables).
&#•••••; Developed process flows and process procedures.
&#•••••; Previous to Documentation Manager, wrote project plans and templates, maintained Power to Learn (P2L) and GxP training records, created orientation material, and conducted orientation sessions.

TECHPUBS, LLC-Westerly, Rhode Island Dec••••• to Jan•••••
Senior Technical Writer Specialist
&#•••••; Prepared computer models using TEAMS (Testability Engineering And Maintenance System), SGML, and Xml software that automate static, testability, and reliability analyses with detailed interactive diagnostic trees. Sikorsky uses the procedures for troubleshooting aircraft systems (particularly aircraft emergency systems).
&#•••••; Wrote functional, physical, and operational descriptions for Blackhawk helicopters.
&#•••••; Wrote test, repair, assembly, and disassembly procedures often from only engineering drawings.
&#•••••; Prepared illustrated parts lists (IPL) with exploded artwork.
&#•••••; Wrote component maintenance manuals for the new Airbus A••••• aircraft subsystems.

NEARFIELD SYSTEMS, INCORPORATED-Carson, California Jan••••• to Mar•••••
Technical Writer and Document Control Manager
&#•••••; Wrote and edited user guides, service guides, hardware and software manuals, company safety plans, and employee materials.
&#•••••; Wrote, released, and controlled all end-user documentation.
&#•••••; Documented Software Development Life Cycles (SDLC).
&#•••••; Worked with programmers to document Software User Manuals and other related materials.
&#•••••; Wrote and managed all in-house procedures and reports (e.g., Acceptance Test Procedures, Quality Documents, etc.).
&#•••••; Created and tracked Document Change Notices, Engineering Change Notices, and company Safety Standards.
&#•••••; Developed a Document Control Database as a single-point archive of all official company technical documents.
&#•••••; Served as sole release point for all documents and managed releasing, by signature, of all end-user documents and their placement in the database as read-only.
&#•••••; Reported status of all documents (including Work-in-Progress) in weekly production meetings.
&#•••••; Prepared ISO••••• procedures for company certification.
&#•••••; Wrote procedures for frequent internal engineering, manufacturing, and quality audits.

JET PROPULSION LABORATORY (JPL-NASA-Caltech)-Pasadena, California ••••• to •••••
Documentation Release Authority for NASA (••••• to •••••)
&#•••••; Wrote or edited documents including technical manuals, operation guides and NASA external publications.
&#•••••; Assigned as single control point for review, approval, and release of JPL Specifications and Procedures for all spaceflight programs and related engineering standards.
&#•••••; Assumed final responsibility for extremely consequential documentation. Program support included Cassini, Galileo, and Mars Pathfinder.
&#•••••; Selected to serve on the Division Quality Council and Section Management Team.
Supervisor of Documentation for NASAs Deep Space Network (••••• to •••••)
&#•••••; Produced technical documentation for NASAs Telecommunications and Data Acquisition (TDA) & Deep Space Network (DSN) organization.
&#•••••; Managed a team of technical writers and editors. Tripled workload and doubled group size by third year as supervisor. Managed a cross-charging budget system that continually reflected increased net revenue.
&#•••••; Member of the Division Quality Council and the Section Management Team.
Document Control and Release Authority for NASAs Deep Space Network (••••• to •••••)
&#•••••; Assigned and reviewed documents for the DSN part of the TDA and DSN Documentation Group.
&#•••••; Supplied release approval for all hardware and software documents created at JPL for the DSN.
&#•••••; Selected to serve as a member of the Section Training and Development Committee.
Technical Writer Specialist for Air Force Autonomous Spacecraft Program (••••• to •••••)
&#•••••; Wrote monthly technical reports for the Air Force Space Technology Center dealing with the Autonomous Redundancy and Maintenance Management Subsystem (ARMMS) Demonstration Project. The project demonstrated and documented on-board computer fault detection, isolation, and correction capabilities that would maintain a spacecraft in its mission in the absence of ground control.
&#•••••; Extensively researched and wrote series of technical papers relating to the ARMMS Demonstration Project for presentation to Congressional Committees and the Air Force Space Technology Center. Each report was reviewed and approved by Program Managers with minimal changes, well received by the target audience and led to promotion to supervisor. See List of Publications in Addendum to Resume.
&#•••••; Served on two Source Evaluation Boards, which are highly discreet procurement activities where contractors are selected to build spaceflight systems.

EDUCATION
University of Miami, Coral Gables, Florida. Two years, no degree.

CONTINUING EDUCATION AND TRAINING
&#•••••; Radio Frequency Calibration and Measurement, Georgia Tech Research Institute, Atlanta, Georgia, •••••
&#•••••; Supervisor Workshop, Jet Propulsion Laboratory, Pasadena, California, •••••
&#•••••; Managing Difficult People, Jet Propulsion Laboratory, Pasadena, California, •••••
&#•••••; Budgets and Spending, Jet Propulsion Laboratory, Pasadena, California, •••••
&#•••••; Downsizing, Outsourcing and Contracting, Jet Propulsion Laboratory, Pasadena, California, •••••
&#•••••; Total Quality Management (NASA), Jet Propulsion Laboratory, Pasadena, California, •••••
&#•••••; Other: Licensed Glider Pilot, FAA General Aviation Pilot, Certified SCUBA Diver, World Karate Federation 1st Degree Black Belt/Instructor Shoto-Kan Karate, Red-Cross Certified Adult CPR/First Aid Emergency


ADDENDUM TO THE RESUME

LIST OF PUBLICATIONS


•••••, G. S.: Preparing TDA & DSN Documents, JPL •••••, April ••••• (3 Volumes).

•••••, G. S.: Controlling TDA Documents, JPL •••••, April •••••

Arens, W. E. and •••••, G. S.: Spacecraft High-Level Autonomy Study: Final Report, D•••••, January •••••

•••••, G. S.: Gate Arrays. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, April •••••

•••••, G. S.: ARMMS as Applied to DSCS IIIB. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, April •••••

•••••, G. S.: Fault Tolerance Techniques. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, August •••••

•••••, G. S.: ARMMS Executive Software. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, August •••••

•••••, G. S.: Fault Tolerant Building Blocks. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, September •••••

•••••, G. S.: Self-Checking Computer Modules. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, September •••••

•••••, G. S.: ARMMS Executive Subsystem. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, October •••••

•••••, G. S.: ARMMS Navigation Subsystem. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, November •••••

•••••, G. S.: Spacecraft Health and Maintenance Software. A Summary Overview of Technology Applied to the ARMMS Demonstration Project, JPL D•••••, December •••••