Hiring Report: PEQ Consulting Hunting For Support Help, Field Service Techs

Company Name: PEQ Consulting Inc. Company Focus: IT sourcing service business Headquarters: Miamisburg, OH 45342 Office Locations: Dayton, OH, Charlotte, NC, Atlanta, GA, Houston, TX, Los Angels, CA, San Jose CA Web site: www.peqinc.com Founded: 2002 Number of IT Employees: 198 Hiring Plans This Year: Consistently hiring new employees, and concentrating on filling out the technical help desk services team. Company is looking for level 1,2, and 3 support technicians, field service technicians, and multiple other higher level roles. The Company: National provider of IT services, specialized in break fix, deployment, managed services and software training, key verticals ( automotive, OEM-software/hardware manufacturers, government.) Hiring Leaders: Jason D. Evans, CEO and founder; Emily S. Tallet, HR manager Given all the news about the talent crunch, have you or are you finding it more difficult to find qualified IT professionals? Hiring for our positions is always a challenge, we are always trying to find not only the next technical talent but also talent that has a great deal of customer service aptitude. What are your primary recruiting strategies? Do you work with recruiters, post jobs online, etc. We use all, local associations, regional and national firms, specialty firms, word of mouth, and job boards.

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What is the hiring process? Dependent on position, typically two-to-three-phase interview process with full back ground and screening process interviews include HR, actual hiring manager, and also typically potential peer employees as well. What makes for an outstanding potential hire? People with a technical aptitude, but more importantly they need to have a clear understanding of customer service and communications. What are red flags you look for when reviewing resumes, doing interviews? Inability to back up the information listed on the resume, inability to clearly articulate their previous positions. What kind of non-IT skills do your IT team members need, if any? Good communications skills, a willingness to work as a team, customer service understanding, and a professional demeanor. How important is the cover letter in job queries? Cover letters should be clear and concise, more is less many times, the more you write the more there is to knock a candidate out of consideration. Is the IT organization looking for certified skills, is that a must have or is there any other qualification that is a must have? Certs are important, but we help all of our people obtain the proper certifications as needed, we want the right people that can grow not necessarily someone with all the certifications but known of the soft skills to be a good employee. Does the organization hire 'newbies' and invest in training and how well does that work, and if not, why not? Yes What characteristics or personality traits do you want in a hire? Personable, professional, quality. What does your company offer IT specialists as an employer? Full benefits, high level of certification training, great growth company, and major opportunities to grow from within. Other recent articles from TechCareers Career Profile: VP Engineering/Mu Security Inc. Career Profile: CIO/TMP Worldwide Advertising & Communications

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