Bio-Techne • Minneapolis, MN 55405
Job #2670147497
At Bio-Techne we are passionate about science and committed to making a difference in the world. As an industry leader in creating high quality and innovative tools for Life Science Research and Clinical Diagnostics, we are at the forefront of the medical revolution. By joining our team you will be a part of an empowering, passionate, innovative, and collaborative (EPIC) culture that is geared towards improving overall human well-being.
Position Summary:
A leading performer who manages projects as well as managing people. The responsibilities of this position are to provide support primarily for end user hardware and software issues but also all regional IT system and services deemed as appropriate by their manager. This includes day-to-day support, application setup and troubleshooting of internal IT supported applications. Troubleshooting and rectification of end user hardware issues and the provision of generalized support when necessary. May conduct induction processing and training for new hires, manage through offboarding and onboarding, the setup and removal of users on various network-based systems and triaging of our corporate ticketing system. Advanced Support Specialist staff may be given responsibility for the automation and management of the client PC imaging process and client software deployment process if located in region. Serves as escalation point for junior level support staff. Staff may be given roles within a project team and should be capable of performing other related duties if delegated and directed by the manager.
Essential Functions:
Performs the most complex duties of troubleshooting and day to day support
Provides analytical expertise and consultation on complex projects
Formulates and designs specifications to ensure appropriate design, implementation
Designs, codes, tests, debugs, and documents programs
Acts as liaison between department, company, and cross functional team
Coaches, mentors, instructs others, acts as technical resource for team
Qualifications
Education and Experience:
Knowledge, Skills, and Abilities:
The responsibilities of this position are to provide support for all end user hardware and software issues
This includes day-to-day support, application setup and troubleshooting of internal IT supported applications
Troubleshoot PC hardware problems and provides basic PC hardware maintenance when needed
May conduct IT classes for new hires and manage the setup of users onto various network-based systems
Responsible for the automation and management of the client PC imaging process and client software deployment process
Serves as escalation point for junior level support staff
Performs other related duties as directed by the manager
Deep experience
Capable strategic planner
Expert level of technical knowledge
Expert level subject matter expertise
Track record of creating improvements that bringing about positive changes to the business
Expert at handling highest level of escalated situations
Additional Position Information:
Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position .
Bio-Techne is an E-Verify Employer in the United States.
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