Analyst I Infrastructure Services

Job Description:

Responsibilities:

• Provide first and second-level support for all desktop, software, and hardware issues within the organization.

• Install, configure, and maintain personal computers, Windows/Mac/ operating systems, office software, email, and other applications.

• Troubleshoot problems with computer systems, including troubleshooting hardware and software, email, and peripheral equipment problems; make repairs and corrections where required.

• Act as a liaison between users and higher-level support teams, ensuring effective communication and quick resolution of issues.

• Conduct hardware and software inventory database maintenance and reporting.

• Assist with the setup of new employees, including desktop configuration, software installation, and email account creation.

• Ensure security and privacy protocols are followed to protect systems and data.

• Provide training and guidance to users on how to operate new software and computer equipment.

• Stay current with the latest technologies and best practices in IT support.

Requirements:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

• 1-3 years of experience in desktop support or a related field.

• Strong understanding of computer hardware, software, and networking principles.

• Experience with Windows and Mac operating systems, Microsoft Office Suite, and other common desktop applications.

• Knowledge of network connectivity, VPNs, and security practices.

• Excellent problem-solving and troubleshooting skills.

• This position has an onsite requirement, 5 days per week.

• Strong communication and interpersonal skills, with an ability to explain technical details to non-technical staff.

• Ability to manage multiple tasks and projects in a fast-paced environment.

• A commitment to delivering high-quality support and continuous improvement.

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer (~~~) . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .