Application Support Analyst

Job Description

Insight Global is searching for a Systems Application Support Analyst. This person will be responsible for tier1-3 troubleshooting on project-based issues that appear in the ticketing que. Working heavy on troubleshooting issues that appear in the systems on the customer's side. Working heavy with customers and vendors on ensuring our clients are feeling supported. Working with vendors on project systems issues and maintenance as needed. They will be supporting systems such as SharePoint, Office Suite, Cartegraph, and Laserfiche. We are looking for a resource comfortable with over communicating when responding and resolving issues. This person will be expected to sit 5 days onsite in Plano, TX.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

7-10 years of experience in the industry (Application Support/ System Support)

Experience with systems and application support (Tier 1-3)

Experience with SQL and supporting applications that tie in with SQL

Experience supporting systems such as: SharePoint, Office Suite, Cartegraph, and Laserfiche

Experience working with ticketing systems (Uses ServiceNow)

Working heavy within the Windows environment and know how to navigate Windows Server State or Local Government experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.