Call Center Representative *Onsite To Remote*

TEKsystems is seeking entry level Customer Service professionals to work with a major name in the healthcare industry- with the ability to work from home after training!

This position provides a excellent work life balance!!!

Employment Type: 9 month contract with possible extension to go permanent with the company.

Pay: $15.50/hr. starting (higher pay rates may be offered based on experience)

Location: Columbia, South Carolina, 29229

Training: 6-8 weeks fully onsite during training, Monday - Friday

Schedule after training: Assigned an 8 hour shift in between the hours of 8am - 8pm (must be available for any shifts within this time frame to

be considered for the role)

REMOTE after training

PROJECT OVERVIEW

Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Ensures

effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents

inquiries. Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve

problems.

DUTIES

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.

• Performs research as needed to resolve inquiries.

• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

• Accurately documents inquiries.

• Initiates or processes adjustments or performs other research as needed to resolve inquiries.

• Coordinates with other departments to resolve problems.

• Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.

• Follows through on complaints until resolved or reports to management as needed

• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

TOP SKILLS

• Data entry experience - must be able to use Microsoft Office products

• Customer Support - need a minimum of 1 year of experience either in a call center or a role that requires inbound call use (receptionist, front desk, dispatcher, call center, etc.)

• Typing experience - need to be able to update information in the system while on the phone with customers

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.