Digital Support Specialist/Clinical Supplies

As a Clinical Supplies Specialist you will be joining the world's largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

What you will be doing:

• Acts as a primary user and technical support for Global Clinical Supply Chain SmartSupplies application suite. Assist with analyzing support activity over time, and with support process improvement.

• Supports GCSC SmartSupplies activities including configuration updates, user training, and ensuring SmartSupplies compliance within Global Clinical Supply Chain and supporting SmartSupplies system integration with key GCSC external vendors and internal systems.

• Ensures errors related to SmartSupplies integrations between systems get resolved.

• Assist in ensuring constant SmartSupplies compliance in terms of GCSC processes, systems and documentation oversight. Some responsibility for owning SmartSupplies change control activity in ServiceNow.

• Support the user community through creation and maintenance of SmartSupplies reference and training material as well as documentation of SmartSupplies support methodologies. Assist with and provide training to users as necessary.

You are:

• Bachelor's degree in Life Sciences, Engineering, Pharmacy, Computer Science, Supply Chain/Logistics or related discipline, or equivalent experience.

• 3+ years relevant Pharmaceutical/CRO Industry related work experience.

• Job related experience dealing with Supply Chain operations

• Direct knowledge of SmartSupplies PMD supporting clinical supply chain - Required

• Demonstrated competency in support operations, GxP compliance, and change control

• MS Power Platform, ServiceNow and/or HP ALM experience a plus

• Excellent communication, organizational, and team collaboration skills

Why ICON?

Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That's why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.