Cloud/Systems Technician

Description

An MSP client of ours based in Wenatchee, WA is looking for a Cloud/Systems Technician that ideally has previous MSP experience or has supported multiple end users with multiple locations. Their preference is someone local to Wenatchee/Leavenworth/Chelan/Cashmere/Moses Lake. They are open to remote candidates but you must be located in WA and able to make a strong case for having success working remotely in the past and being extremely customer service oriented. There will be a required 2-week on-site training upon hire (hotel, food, etc. paid for).

Responsibilities

• Provide Tier III Help Desk Support, ensuring efficient resolution of customer issues.

• Manage and maintain Azure cloud systems, including Azure AD and backup/disaster recovery procedures.

• Automate processes where possible to improve efficiency and reliability of cloud systems.

• Administer and support Office 365 applications, troubleshooting any issues that arise.

• Maintain and troubleshoot Windows operating systems and applications.

• Prioritize tasks and manage time effectively to meet deadlines and customer needs.

• Support multiple end users across multiple locations, providing high-quality customer service.

• Continually update skills and knowledge in cloud systems and technologies, with the potential to obtain Microsoft or Azure certification within the first 6 months of employment.

Core Benefits

• Medical/Dental/Vision insurance

• HSA Account

• Life Insurance

• 4% 401(k) Match

• 6 Paid Holidays

• 14 Days Paid Time Off

• Annual Performance Reviews with Raises

• Quarterly off-site company meetings

• Team Building Atmosphere

• Company Paid Employee Continued Education For Growth and Development

Requirements

Must haves

• Tier III Help Desk Support skillset

• At least 2 years of experience in a help desk or technical support role (depending on skill level)

• Strong experience within Azure - Azure AD, backup/disaster recovery, IAM, automation, etc.

• Proficiency in troubleshooting Windows operating systems and applications

• Experience with Office 365 administration and support

• Strong customer service and communication skills

• Ability to prioritize tasks and manage time effectively in a fast-paced environment

• Experience supporting multiple end users with multiple locations or experience at an MSP

Nice to haves:

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

• Experience in an MSP environment is strongly preferred

• Current Microsoft cloud or Azure certification (e.g., Microsoft Certified: Azure Administrator Associate) or ability to obtain certification within the first 6 months of employment.

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