Primary Location: Lancaster, Pennsylvania
Relocation Offered: No
Employment Status: Full-Time
Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!
AWI is currently seeking a Commercial Solution Support Specialist to join our sales team in Lancaster, PA. The Commercial Solution Support Specialist will mainly be responsible for qualifying project leads, converting leads to opportunities, influencing the specification, and following the project through to completion. Additionally, the Commercial Solution Support Specialist will work with architects, designers, contractors, sub-contractors, owners, and distributors to accomplish their goals.
Note: Up to 10% travel will be required.
Responsibilities of the Commercial Solution Support Specialist:
Evaluate project opportunities and target those with the greatest potential for producing positive business results
Qualifying web generated inquiries and converting them to opportunities within agreed upon timeframe
Qualifying Dodge project leads; influencing the project as early as possible, preferably with the specifier
Understanding competitive products and services
Recommend suitable product solutions to achieve desired project goals and sales objectives
Engage the customer in mutual problem solving by brainstorming alternative approaches
Provide product and technical expertise to customers
Develop sales agreements to gain customers' acceptance and commitment
Convey messages logically, simply, succinctly, and at the right pace
Documenting all customer and project interactions in the CRM
Proactively review specifications to assure they are accurate and complete
Provide proactive customer outreach communications to introduce new solutions to targeted customers
Required Education and Qualifications of the Commercial Solution Support Specialist:
2+ years of related experience and/or training
Proficient in Microsoft Office
Preferred Qualifications of the Commercial Solution Support Specialist:
Previous sales, customer service, and/or process improvement experience
Effective communication skills
Why Armstrong World Industries?
Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.
Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
Long term disability coverage
Vacation and sick time
Product discount programs
About the Location (Lancaster, PA):
Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.
*Equal Opportunity Employer: *AWI is an Equal Opportunity Employer M/F/Disabled/Veterans
Notice to Staffing Agencies, Placement Services, and Professional Recruiters
Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.
AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to AWI via mail, email or in any form and/or method, including to AWI's resume database will be considered AWI property.
*AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. *Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee.