complaint investigation quality technician

complaint investigation quality technician.

• memphis , tennessee

• posted april 30, 2024

job details

summary

• $18.08 - $22.59 per hour

• contract

• high school

• category computer and mathematical occupations

• reference1050593

job details

job summary

A Complaint Investigation Quality Technician is needed for a medical technology company focused on the repair, regeneration and replacement of soft and hard tissue in the Memphis, TN area. This position involves supporting the complaint investigation process by conducting root cause analyses, documenting findings, and coordinating the evaluation of returned medical devices, ensuring compliance with policies and procedures.

location: Memphis, Tennessee

job type: Contract

salary: $18.08 - 22.59 per hour

work hours: 8am to 4pm

education: High School

responsibilities

• Perform medical device complaint investigations, including root cause investigations and product evaluation.

• Document investigation results and conclusions within the complaint management system.

• Decontaminate returned devices before routing them through the complaint handling process.

• Facilitate product complaint investigations by transferring devices returned for investigation.

• Prepare and ship parts and product to other investigation sites, if required.

• Ensure the depth of investigation aligns with the criticality of the complaint.

• Continually track open and in-process device complaint investigations.

• Complete all required customer complaint investigations accurately, professionally, and in a timely manner.

• Provide documented evidence of investigation and conclusions.

Education

• Minimum High School Diploma (or equivalent), with a 2-year technical degree preferred.

Licenses/Certifications/Competencies/Experience:

• Competencies: Detail Oriented, ability to work in a team environment, organization skills, ability to read specifications.

• Experience with utilization of Pilgrim or TrackWise (preferred).

qualifications

• Experience level: Experienced

• Education: High School

skills

• Quality

• Medical Device

• Investigation

• Communication

• TrackWiseEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.