Computer User Support Specialist

Description

SAIC is currently hiring for a Computer User Support Specialist to help support the RITS program in San Juan, PR. Ability to fluenty speak Spanish is required.

Job Duties:

• Install and test output devices, PC's, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

• Troubleshoots output devices, PC's, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves output device system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

• Responsible for ensuring printer firmware and CAC software are in compliance, and work instructions are current.

• Provides support to end-users for PC, server, mainframe applications, and hardware.

• May interact with vendors, network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

• Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Qualifications

Required Education and Experience:

• AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education.

Required Certification:

• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications).

• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.

Required Security Clearance

• Interim Secret Clearance required prior to start.

Required Skills:

• Ability to fluenty speak Spanish.

• Experience installing and configuring firmware, and CAC authentication software on printer devices.

• Experience supporting Windows 10, and MS Office 2013.

• Experience using Service Now or a similar ticketing system.

• Strong analytical and follow through skills.

• Strong verbal and written communications skills.

• Demonstrated experience writing process documentation.

• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

• Ability to work well independently on defined tasks.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2405901

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit ~~~. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability