• Contact Center Technology Engineer - Cloud & Premise

    TravelersBaton Rouge, LA 70806

    Job #1202365130

  • Company Information

    Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

    Job Category

    Technology

    Target Openings

    1

    Job Description Summary

    Under general supervision, demonstrates a thorough understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at an operational level designing and developing technology solutions interfacing with appropriate customers, management and technical resources. Facilitates and/or participates in the design, development, and implementation of large complex technology solutions supporting one or more business and/or technology areas. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Strong ability to multi-task in an environment of changing priorities. This job is a team lead.

    Primary Job Duties & Responsibilities

    • Evaluates systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.

    • Prioritizes work and manages projects within established budget objectives and customer priorities.

    • Responsible for establishing and managing to established quality control and security protocols.

    • Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).

    • Leverages technology to develop, redesign and/or implement optimal technology solutions.

    • Builds, leverages, and maintains effective alliances across technical and business community.

    • Interacts with customers to achieve efficient, effective results.

    • Multi-tasks, prioritizes according to business priorities and production availability requirements.

    • Other duties as assigned.

    Minimum Qualifications

    • A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, required.

      • Three years of experience in Technology required.

    Education, Work Experience, & Knowledge

    • Five years of experience in Technology preferred.

    • Experience providing technical direction to project teams preferred.

    • Working knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

    Job Specific Technical Skills & Competencies

    • This position requires a specific and unique skill set. Contact Center Engineers possess skills that span across communications engineering, network engineering and infrastructure configuration of Omni-Channel applications.

    • Advanced knowledge of one or more of the following technical skills:

    • Foundational IT Infrastructure - Premise & Cloud

    • Operating Systems - Window/Linux

    • Software - Genesys, Verint, Aspect, Virtual Hold

    Networks, Firewalls, Session Border Controllers

    Knowledge of process discipline and IDLC methodology

    Environmental / Work Schedules / Other

    • Operates standard office equipment (Frequency)

    • Sitting (can stand at will) (Frequency)

    • Travel Required - Limited

    Equal Employment Opportunity Statement

    Travelers is an equal opportunity employer.

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