Data Center Technician

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

TITLE: Data Center Technician

LOCATION: Dayton Ohio

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

Pay and Benefits

• Hourly Pay Range: $17.00 to $20.83 depending on location and experience levels

• Overtime available at time and a half

• Benefits:

• 7 paid holidays and 6 paid floating holidays

• Paid vacation - up to 80 hours your first year

• 401K savings and retirement plan

• Medical insurance available immediately

Position Summary

• This position is for a second shift (4:00PM to 12:00AM) Customer Engineer for the Dayton Ohio data centers.

• Position responsible for providing installation, maintenance and repairs on equipment within the data centers in Dayton and Mason Ohio to assure continuity of customer operations and high levels of customer satisfaction

• Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, enterprise level servers, networks and software, systems management/protocols (Ethernet, NetBIO)

• Primary services include hardware maintenance, installation, multi-vendor maintenance and software support

• Provide continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level

• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service; Representative/Service Technician Tech when necessary

• Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures

• Represent NCR Voyix in a manner that reflects positively on the image and reputation of the company

• Verify that the site environment meets the requirements prior to installation or rollout; Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements

• Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services

• Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation

• Responsible for network fault management, assists in the performance management on traffic, configuration management, security management, software management, accounting management and remote system management

• Responsible for the prompt completion and accuracy of all administrative functions, including assisting in producing, installing modifications and/or upgrades, updating the customer on activities and updating any needed databases

• Will provide on call support on weekends and during other times when no other on site data center support exists or where additional resources are required.

• May require travel up to 1 hour to alternate data center, carrying and lifting tool kit/parts of varying weights (1- 75 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas

• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation

• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

• Safeguarding NCR Voyix date and assets

• BASIC QUALIFICATIONS:

• High School Diploma or equivalent

• 1-3 years of related experience

• A+ Certification

• Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products

• Systems Architecture (e.g., Client/server architecture, Web based systems)

• Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call

• Database management systems (e.g., SQL interfaces, remote data)

• Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)

PREFERRED QUALIFICATIONS

• Associate's Degree preferred

• 3+ years of related experience

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the NCR Voyix preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.

• High School Diploma or equivalent

• 1-3 years of related experience

• A+ Certification

• Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components), tools, and basic electronic skills; Specific hardware and operating system knowledge on assigned products

• Systems Architecture (e.g., Client/server architecture, Web based systems)

• Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call

• Database management systems (e.g., SQL interfaces, remote data)

• Network and systems management systems/protocols (e.g., Ethernet, SNA, WAN)

• Associate's Degree preferred

• 3+ years of related experience

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @~~~ email domain."

Help us run the world's top brands.

At NCR Voyix (~~~/) , we specialize in turning routine transactions into meaningful connections. With a rich history (~~~) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (~~~) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.