Deployment Specialist

The Deployment Specialist is a member of the Site Deployment workstream, responsible for the execution of workstation and printer installations.

Job Duties and Responsibilities

• Plans and implements complex changes on production systems.

• Analyzes and assesses the impact and risk of complex risk changes on production systems.

• Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.

• Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.

• Deploys complex system build outs and leads backup strategies.

• Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).

• Analyzes system performance indicators and recommends improvement actions.

• Monitors vendors' release notes and plans necessary upgrades and patches as required.

• Creates and reviews technical system recovery plans.

• Coaches less experienced staff in the supported products and best practice for production support.

• Performs major upgrades of systems and associated products/software solutions.

• Acts as a technical lead for one or more client services.

Minimum Qualifications

• Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.

• 1-2+ years' experience as a Desktop Support Technician providing support for the implementation and maintenance of IT systems including day-to-day operations, monitoring and problem resolution

Clearance Requirement

• Active TS/SCI

Job Specific Skills

• Experience with cross connecting LAN cabling in wiring closets and at desktops in an orderly manner.

• Experience with deploying workstations in office spaces where working under desks to route and connect cables is necessary

• Experience with customer service as it relates to deploying workstations in occupied office spaces.

• Experience configuring the workstation BIOS.

• Understanding of network cable types cat 5, cat 6 (copper) and optical cable types LC, SC

• Understanding of workstation video and USB connector types and converters

• Understanding of TEMPEST guidelines as they apply to desktop systems.

• Ability to execute work with precision in time sensitive outage scenarios.

• Effectively communicate status changes to impact

• Detail-oriented.

• Ability to multi-task

• Flexible schedule to support requirements as assigned.

• Strong organizational skills

Other Job Specific Skills

• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

• Applies standard methodology, techniques, procedures and criteria.

• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.

• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

• Exceptional customer service skills.

• Experience with cloud infrastructure, digital workspace, and storage technology.