• Desktop Client Support Analyst I (Telecom) - Houston, TX

    Kelly ServicesHouston, TX 77007

    Job #1097970816

  • Desktop Client Support Analyst I - Houston, TX

    For a quicker response, please apply and also email all inquiries directly to: ~~~

    PLEASE NOTE: Must be legally authorized to work in the U.S. for any employer without sponsorship!

    Maximum Pay Rate = $18.00/hour W2

    Hours/Type = Full-Time/Contract - W2

    Duration: ~6 Months

    Shift/Days/Hours: Day/M - F/Standard

    Previous telecommunications experience is preferred but not required.

    Scope of Work:

    Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 1-2 years related work experience.

    Other Skills:

    This is a driving position must use own vehicle and pass motor vehicle check.

    Position Summary

    Provide technical support on operational or maintenance aspects of system equipment.

    Diagnose mechanical, hardware, software and systems failures, using established procedures.

    Basic technical understanding of Wi ¿ Fi networks, switches and routers.

    Perform remote, on-site or in-house servicing and/or repair of company products/services.

    Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11

    Wyse Thin Appliance using Citrix

    Signature Capture Device

    Receipt Printer¿ Corded Scanner / Wireless Scanner

    Netgear/Aruba Router

    Position Requirements

    Available to work a flexible schedule (including days, nights, weekends and holidays).

    Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.

    Reliable transportation as needed to move between sites throughout the day as necessary

    Basic Qualifications

    High school diploma or equivalent

    One year technical support experience

    One year customer service experience

    Why Kelly ® ?

    With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe-offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100â„¢ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

    About Kelly ®

    At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

    Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at ~~~

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