Desktop Support Administrator

Description

This is a mid-level position in the Corporate IT department. The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit. Under limited supervision, the qualified candidate will assist users with day-to-day problems by troubleshooting problems occurring in programs or systems.

• What you'll do as a LAN Administrator

• Provide desktop support and technical assistance to end users on a variety of issues.

• Take ownership managing and supporting a small Windows server environment.

• Independently identify, research, and resolve technical problems.

• Troubleshoot PC hardware and software issues.

• Set up and maintain user accounts.

• Manage file, print, and license servers.

• Administer and monitor data backups.

• Monitor and apply security patches and updates in a timely manner.

• Document and maintain IT related procedures.

• Maintain inventory and licensing records for hardware and software acquisitions.

• Assists with special projects and assignments as needed.

• LAN Administrator Requirements

• Requires High School Diploma or equivalent

• Minimum 5 years of experience supporting desktops/laptops and servers; specifically with systems running Windows 10, Server 2012+ on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).

• Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.

• Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.

• Ability to obtain a security clearance, which includes US citizenship.

• Must be customer service focused and have excellent time management skills.

• Must be detail-oriented, proactive, well organized, and have ability to prioritize work.

• Requires ability to:

• Communicate effectively (both verbal and written),

• Work collaboratively with team members, and on an individual basis

• LAN Administrator Preferences

• Experience with Windows Server 2012 and above

• Experience with Microsoft 365 office applications

• Experience with Veeam backup software

• Knowledge of Cisco VoIP phone administration

• Experience with VMWare vSphere virtualization and administration

• MCSE, A+, Net+, Security+ certifications

• Antivirus and WSUS

• DoD experience

• Understanding of IT security best practices

• Secret Security Clearance - Active or Inactive

Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,000 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

Qualifications

Behaviors

Preferred

• Team Player: Works well as a member of a group

• Innovative: Consistently introduces new ideas and demonstrates original thinking

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help

Education

Preferred

• Bachelors or better

Licenses & Certifications

Preferred

• Microsoft Specialist

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)