Desktop Support Analyst

Description

We are offering a contract to hire employment opportunity for a Desktop Support Analyst based in Jersey City, New Jersey. In this role, you will be providing 2nd level MAC support, PC and infrastructure support, and managing a stable technology desk-side environment. You will be a crucial part of our team, working on enhancing support services and driving customer satisfaction scores by resolving complex problems and escalating issues as needed.

Responsibilities

• Provide 2nd level MAC support as well as PC and infrastructure support to ensure a stable technology desk-side environment

• Use strong analytical business skills to proactively identify, document, and escalate issues and requests to limit downtime

• Handle customer escalations and drive them to a logical closure to boost customer satisfaction scores

• Balance competing priorities and maintain the ability to shift focus quickly in response to critical business and customer needs

• Maintain physical inventory of company IT equipment and mobile devices accurately for the site

• Use your operational understanding of MS Office Suite and Teams to support large conference rooms/meetings and their respective technologies including Microsoft Teams Rooms and Crestron meeting rooms

• Work independently and with a team to assist with the imaging, installation, configuration, and ongoing usability of computers, peripheral equipment, and software within established standards and guidelines

• Collaborate with other IT teams as appropriate to determine root causes and resolve problems received from clients

• Provide level 2 desktop support including but not limited to Windows, MS Office (O365), macOS, and proprietary systems

• Leverage your skills in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support, JAMF Casper Suite, Jamf Pro, Microsoft SCCM, Windows Intune to perform your duties effectively.

Requirements - Minimum of 5 years of experience as a Desktop Support Analyst or a similar role

• Proficiency in Citrix Technologies and Dell Technologies

• Experience with EO/IR systems, Mac Computers, Microsoft, and Active Directory

• Knowledge of Computer Hardware, Configuration Management, and Deployments

• Familiarity with Deskside Support, JAMF Casper Suite, Jamf Pro, Microsoft SCCM, and Windows Intune

• Ability to troubleshoot and resolve hardware and software issues

• Excellent communication skills and the ability to explain complex IT concepts to non-technical staff

• Strong problem-solving skills and the ability to work under pressure

• Proven track record of maintaining IT structural integrity

• Ability to handle confidential information with discretion. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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