Motion Recruitment Partners • Salt Lake City, UT 84190
Job #2692061687
Desktop Support Engineer/Administrator-(Intune and JAMF required)-Utah
Salt Lake City, UT
Hybrid
Contract
$28/hr - $40/hr
Seeking a Sr. Technical Support Specialist for a contract opportunity in Salt Lake City, Utah.
The Sr. Technical Support Specialist will work with the Sr. IT Manager to set up and support employees including New Hire setups and support. Along with helping to manage BRCC systems to support our end users. This Role will assist in the Management of Key IT systems and will assist in the tracking of all
assets. This role will take the lead position on various projects and IT initiatives as needed and will be
responsible for the outcome and success of projects. On-call rotation is required for all team members.
manner
Maintain asset management
Provide technical assistance and training to staff on using hardware and software programs including
remote access
Support and maintain user accounts including rights, security, and system groups
Maintain user account administration across multiple systems and platforms, including but not limited to,
Google Workspace, Office 365, Slack/Teams, and more.
Maintain/Update/Upgrade PCs, MACs, printers, mobile devices, and related auxiliary systems.
Self-manage tickets in Jira Service Management and report on issues and solutions to IT management
Resolves and responds to employees Helpdesk calls/texts and communication after-hours for urgent
issues, including on site.
Documents work in ticketing system, comments, and updates any follow up and work completed.
Learn and use company software programs
Troubleshoot, investigate and document system configuration and performance anomalies
Work with vendor/internal developers to resolve all performance anomalies
Perform functional testing, interpretation, and analysis of test results
Responsible for the deployment of all related software and hardware
Perform ad hoc maintenance requests
Develop and improve documentation to support problem analysis and resolution
Troubleshoot users' issues and resolve problems
Assist Infrastructure Team with troubleshooting network issues and network upgrades on site as necessary,
to include after-hours testing and releases as needed
Security Team
All other duties as assigned
Travel as needed
Education and Skill Requirements
Experience with PC and Mac/iPhone support
Experience with JAMF/Intune and MDM management
Experience with Google Workspace, Microsoft AD and Office 365 administration
Experience with Atlassian/Jira ticketing system or other helpdesk ticketing system, processes, and
procedures
Excellent Problem Solving and critical thinking skills
Able to communicate effectively
Experience troubleshooting technical issues
Willingness to learn and self-educate
Passion for customer service
Easily adaptable
Ability to multitask and manage time
Work both independently and in teams as needed
Both Written and verbal communication skills
Requires a Bachelor's Degree in Computer Science OR
8-10 Years' experience in a technical support role
1+ Years troubleshooting network connection issues
US Military or Veteran a plus
Supervisory Responsibility
Position Type/Expected Hours of Work/Physical Requirements
This is a full-time position and may require long hours and may require weekend and nights work per events
hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer
equipment
Specific vision abilities required by this job include close vision requirements due to computer work
Light to moderate lifting is required
Ability to uphold the stress of traveling
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Heather Allen
Specialization: Technical Support
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