Desktop Support Technician

Job Description

A Large research university is seeking a Desktop Support to join their team. Your primary duty is to provide endpoint support to faculty and staff by utilizing hardware, software, and troubleshooting expertise.

You will be responsible for providing deskside laptop and mobile device support in a classroom setting. Your responsibilities will also include connection setup and troubleshooting for multiple different operating systems (i.e., Windows, Mac, and Mobile), as well as email support (i.e., Outlook, Gmail). You will also assist with basic A/V technician support for the events team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

* 2+ years of experience performing onsite deskside support

o Strong tier 1/tier 2 experience

* Experience with BOTH Mac and Windows operating systems

* Experience utilizing endpoint management tools/ ticketing tools

o JAMF, SCCM, Active Directory, Service Now, Group Policy, etc

* Strong imaging experience * Previous experience providing support to faculty, staff, affiliates, and guests both in person and remotely in a classroom or university setting.

* Basic knowledge of AV

o Previous experience utilizing products like Creston, Logitech, etc.

o Experience setting up AV solutions for townhalls, Zoom calls, breakout rooms, PowerPoints, etc. (Large Classrooms, Event Centers, Amphitheaters, or similar) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.