TEKsystems • Oak Brook, IL 60523
Job #2691319902
Our client headquartered in Oak Brook, Illinois is looking for a Desktop Support Specialist to join their team.
This team is looking for a Desktop Support specialist to join their team. This team supports 1000+ end users providing complete issue resolution (L1-3). Day to day varies from phone/email, project-based work to walk-ups and C-level executive support.
*Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment.
*Answering tickets via phone and email and own resolution of all of the issues.
*Troubleshooting, monitoring, and maintaining desktop applications.
*Support new and existing workstation (RTO projects, office moves)
*Network connectivity troubleshooting
*New printer set up
*O365: Exchange, Email Distribution lists etc.
*Supporting current Windows operating systems and Microsoft Office Suites.
*Must be self-motivated and work well in a team environment.
Desktop, Support, Troubleshooting, Hardware, Technical support, Imaging, Deployment, Office 365, Printers, Windows 10, Active Directory, Ticketing System, ServiceNow, executive support, SCCM, O365, Hardware support, Microsoft office, Desktop hardware, Customer service, Win10
2-4 years of Experience as Desktop Support Specialist (hardware configuration)
Troubleshooting experience with Windows OS, Active Directory, O365
Prior ticketing system experience (they use ServiceNow)
Additional Skills & Qualifications:
Looking for someone that can troubleshoot first call resolutions while being able to multi-task walk-up hardware configurations.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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