Desktop Systems Support Analyst III

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017130 Information Technology

Summary:

Monday - Friday, 8:00 am - 5:00 pm ? On-Premises

Provides support and maintenance to customers within the organizations desktop computing environment. The position requires not only technical expertise in installing, diagnosing, maintaining, repairing and upgrading all IT desktop products, and systems to ensure optimal performance, but also includes the demonstrated ability to understand and translate business problems into effective resolutions. This position will troubleshoot problems (in person, by telephone, and remotely) in a timely and accurate fashion, and provide customer assistance where required. This position consistently demonstrates excellent customer service across the organization.

Additional Information:

One year of experience supporting Linux.

Experience remediating Windows vulnerabilities via SCCM

PowerShell experience

Security Plus certification desired

A Plus certificate desired

Network Plus certificate desired

Required Education:

Associate Degree or Equivalent Experience

Recommended Education:

Required Work Experience:

IS - Related_Microsoft desktop application, Related Field - 3 years of experience

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

1. Maintains Desktop Hardware/Software and Network Support.

2. Performs analysis, diagnosis and resolution of complex desktop hardware/software problems for end-users. Also, refers major hardware/software problems or defective products for service.

3. Properly installs, configures, tests, maintains, monitors, and troubleshoots all end-user related hardware and software (including wireless and virtual technologies) to ensure smooth and reliable operation.

4. Receives and responds to incoming calls, pages and/or emails regarding computer systems and network problems.

5. Creates and maintains documentation per departmental guidelines. This includes technical documentation for hardware/software and related products as well as procedure recommendations to improve the ITO workflow.

6. Actively participates in evaluating/testing hardware/software standards by identifying and resolving potential problems, and make well thought out recommendations.

7. Documents and maintains an accurate inventory of all desktop equipment per department guidelines.

8. Conducts research, diagnotics, and confer with users to investigate and resolve problems and to provide exceptional technical assistance and support to customers.

9. Assists manager in writing technical specifications for desktop hardware, software and related products.

10. Performs other duties as assigned. that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.

11. Rotating On-Call Pager.

12. Performs other duties as assigned.

Arkansas Children's (~~~) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children's is driven by four core values-safety, teamwork, compassion and excellence-which inform every action.

Arkansas Children's Hospital has received Magnet Status (~~~) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (~~~) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children's has met the unique needs of children. But we're more than just a hospital treating sick kids-our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children's Little Rock campus includes a 336-bed hospital with the state's only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children's Northwest (~~~) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

"Arkansas Children's is a place of hope and comfort for children and parents. When you are at children's, you are part of an elite team united with a common goal of saving children and making their lives better." Michael - Business Operations Manager

"Arkansas Children's Hospital is a prestigious institution that cares for children." Linda - Information Systems Analyst

"We are an organization of care, love, and hope while we champion children." Angela - Parking and Fleet Coordinator

"Care, love, and hope for children!" Kathy - Administrative Assistant

"When I think of my time here at Arkansas Children's Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!" Nick - Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.