The eCW Application Specialist is a key member of the DCPCA HIT team whose primary purpose is to support eClinicalWorks (eCW) electronic health records (EHR) and electronic health exchange (eHX) applications. The eCW Application Specialist is a critical end-user support role responsible for efficient and timely hands-on support, troubleshooting, and remediation of eCW and eHX issues. The eCW Application Specialist works closely with the end-users on a daily basis to provide education and instructions on these mission-critical system features and functionality, and to explore various options to accommodate the user’s workflow and operational needs.
This position also supports DCPCA’s staff regarding their critical internal office support systems such as DCPCA’s network infrastructure, server administration and data center operations. The eCW Application is also responsible for proactive monitoring on all DCPCA networks and systems to ensure operational efficiency. This role will assist with developing, implementing and adhering to the policies and standard operating processes for DCPCA to guarantee compliance with HIPAA Hitech security and privacy requirements, regulatory and credentialing standards.
The successful candidate will have a strong background with eClinicalWorks (eCW) or the equivalent system in Electronic Medical Records (EMR). An ideal candidate is certified in eCW training or eCW help desk. This talented professional will possess a solid customer service orientation, with enthusiasm for finding solutions to common eCW issues. A critical skill set will be the ability to effectively and efficiently communicate with multiple eCW users and other stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reporting and Compliance
System Improvements and Maintenance
QUALIFICATIONS, KNOWLEDGE & SKILL REQUIRED:
Technical Skills and Abilities
Mission Critical Skills
DCPCA offers competitive salary based on experience and skills of employees. Additionally, DCPCA provides a comprehensive benefits package that includes medical, dental, vision, 403b match, ancillary benefits, access to Flexible Spending Accounts, and generous leave benefits.
DCPCA is a fast-paced, high-energy organization with a very ambitious agenda and a highly motivated staff. This job will experience high work demands under tight timelines requiring a flexible adaptable approach to daily challenges. Position may require some bending and lifting.
Please send your resume and cover letter in attachment form to ~~~ with the subject line, “eCW Application Specialist.” Only competitive candidates will be contacted and invited to participate in the selection process. No phone calls please. Applications are accepted until the position is filled.