Engineer III - Unified Communications

Job Title: Unified Communication Engineer III

Location: Rancho Cucamonga, CA (Hybrid)

Pay Range: $118-$157K Plus all fulltime benefits.

Experience

• Minimum eight (8) years of experience working with VoIP Telecom Systems and IP protocol applications including, but not limited to Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, Finesse and Cisco recommended practice.

Key Qualifications:

• Must have a valid California Driver's license and valid automobile insurance. Must qualify and maintain driving record to drive company vehicles based on client's insurance standards of no more than three (3) points.

• Cisco Certified Network Professional Voice (CCNP Voice) preferred.

• Extensive knowledge of in Cisco Call Manager, IPCC/UCCX Contact Center Scripting, UCCE Programming, CUIC, Expressway and Finesse. Intermediate Knowledge in OSI Model layers, IP Routing, TCP/IP Operation. Maintain a current knowledge of emerging products, services, protocols, and standards in support of telecommunications equipment.

• Projects involving lift server appliance weights up to 50 lbs. and heavy eye strain with computer monitors.

Key Responsibilities:

• Implement, maintain, and support all Telecom and VoIP Systems including but not limited to SIP, Cisco Unified Call Manager (PCCE), Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD and Finesse and associated technologies.

• Provide support and assistance in UC fault isolation and performance management processes as requested.

• Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements.

• Be the single point of contact for all telecom related issues and request.

• Manage SIP Trunks and VoIP Circuits.

• Troubleshoot all voice related services from Desktop issues to Systems and Contact Center Scripting issues.

• Implement all current and future Telecom Projects.

• Ensure backups on all UC Voice systems.

• Manage all upgrades and revisions to the UC voice environment.

• Develop and implement long-term strategies and capacity planning for future telecommunications hardware and software needs.

• Coordinate with internal IT team in efforts to provide telecommunications support.

• Install and support telecommunications infrastructure and its associated software, including CIT interfaces, call management systems, voice mail, and interactive voice response, call center call routing and video conferencing systems.

• Configure, test, maintain, monitor, and troubleshoot end user telecommunications hardware, telephony devices, and voice/data hardware solutions.

• Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems.

Education:

• Bachelor's degree in a computer related field or similar technical field from an accredited institution required.

• In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.