Engineering Customer Support Service Specialist 1 - Job ID#205398

Call Center/Customer Service

Engineering Customer Support Service Specialist 1 - Job ID#205398 Ogden, UT Posted: 4/15/2024

Job Description

Job ID#:

205398

Job Category

Call Center/Customer Service

Position Type

Associate - W2

Duration

6 mo

Shift

1

PDS Defense, Inc. is seeking an Engineering Customer Support Service Specialist 1 in Ogden, UT.

Job Responsibilities:

• Provides technical support for maintenance, repair, overhaul and preventive measures that ensure continued safe and economic operations for customers.

• Applies technical knowledge to research, develop, test, and evaluate operations, support programs, modifications, repairs, and technical data. Assists in gathering data to evaluate reported discrepancies.

• Receives customer reports and correlates to established criteria for reportable events.

• Provides reports and assistance to system owner in researching events.

• Assists in preparation of routine in-service correspondence for continued safe and efficient operation and maintenance of equipment.

• The engineering test technician will work with customers and the Test and Evaluation engineers, setting up and conducting dynamic and environmental tests on systems and equipment to meet customer-defined requirements and testing plans and procedures. She/he will also be responsible for regular maintenance activities, troubleshooting, and repair on test stands and test equipment.

Basic Hiring Criteria:

• Education/experience typically acquired through advanced education (e.g. Associate) or an equivalent combination of education and experience (e.g. 2 years' related work experience).

• Need to be able to work well and coordinate with other members of the S&V (Shock and Vibration) Lab team.

• Need to have a firm grasp of mechanical troubleshooting and repair, tool usage, and adhere to safety requirements and procedures.

• Need to be able to lift up to 50 lbs., work on feet for extended periods of time, use forklifts, overhead cranes, etc.

Job Requirements

Minimum Security Clearance

Top Secret

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ~~~/ or ~~~/

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled