Enterprise Service Desk Technician

Check out this NEW Opportunity with Axient!

Axient is seeking an Enterprise Service Desk Technician to support our corporate office in Huntsville, AL.

What you will do...

Duties include, but are not limited to:

• Workstation set-up and configuration (installing OS, install updates, provision workstation in Azure)

• Configuring, maintaining, and troubleshooting company laptop/desktop systems and related IT equipment peripherals

• Provide end-user assistance for workstation issues

• Manage Help Desk tickets in a timely manner

• Help users with software installations

• Help users with access to their accounts (password resets, etc.)

• Help users reconnect phones or add new phones for multi-factor authentication

• Help users with connection issues (e.g., VPN connectivity, access to Office 365 accounts)

• Help new users setup their computers on Day 1 (initial set-up of Multi-Factor Authentication; Set-up of Office 365 accounts; etc.)

• Printing assistance (help users that have trouble connecting to printers)

• Troubleshoot common hardware and software issues

• Provide users with their initial login credentials prior to onboarding

• Assist users with their desk phones (e.g., physical phones, soft phones)

• Assist with asset management and configuration management software tools

• Interface with internal IT and company organizations

• Cyberoperations - assist Cyber Ops team as needed to resolve cyber issues involving end users (e.g., help remediate detected virus or malware; identify who the users are for devices that exhibit suspicions behavior)

• Enterprise Infrastructure group: collect and relay user requirements to this group (e.g., communicate special hardware or software needs being requested by end users); assist with implementation of requirements in the overall IT infrastructure (e.g., Tier 1/Tier 2 support to infrastructure upgrades)

• Cybersecurity Compliance - assist Cyber Compliance team with audits and reviews and collecting evidence of cybersecurity controls

• Position requires predominantly Monday thru Friday on-site work at our corporate offices

Skills you will need...

Minimum Requirements and Preferred Qualifications

• Education/Experience:

• Bachelor's degree in Computer Science, Engineering or relevant field with 2+ years of IT-related work experience OR

• Associates degree in Computer Science or related field and 5+ years related experience OR

• Current relevant IT certification(s) (A+, Network+, Security+, Cloud+, MS Certified Solutions Associate (MCSA/MCSE), ITIL, CCNA, Azure, and/or other relevant certifications)

• In addition to the education/experience requirements above:

• Minimum of 3 years' experience as a help desk technician or other IT customer support role required.

• Solid understanding of computer systems, mobile devices, and other tech products

• Ability to diagnose and resolve basic IT technical issues

• Ability to work in different environments (on-prem Windows & cloud-based Microsoft Office 365 & Azure Gov)

• Experience using tools including, but not limited to, Lansweeper, Sophos, Intune, Beyond Trust Remote, and Microsoft Entra ID

• Experience with Windows 10/11

• Excellent communication skills

• Customer-oriented and cool-tempered

• Ability to obtain a Secret Clearance

APPLY HERE (~~~)

Applicants for positions which require a US government security clearance or access must meet eligibility requirements that most often include US citizenship.

This company is an Equal Employment Opportunity Employer as defined by the EEOC. If you are a qualified individual with a disability or are a disabled veteran, and are unable or limited in your ability to use or access our online application as a result of your disability, you have the right to receive assistance by calling us directly at ~~~ orclick here (~~~?subject=Application%20Help) to reach us by email. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, national origin or ancestry, gender, age, sexual orientation, gender orientation, physical or mental disability, veteran status, genetic information, citizenship, or any other federal, state, or locally protected class.

Axient LLC is a federal government contractor and must adhere to applicable safety and legal requirements, protocols, and compliance regulations as required by federal laws and governing agencies.

Job ID 2024-5618

Category Information Technology

# of Openings 1

Location : Location US-AL-Huntsville

Type Regular, Full-Time

Minimum Education Requirement Bachelor's

Minimum Experience Requirement, Years 3

Clearance Requirement Not Required