help desk analyst

help desk analyst.

• arlington , virginia

• posted 2 days ago

job details

summary

• $30 - $35 per hour

• temp to perm

• high school

• category computer and mathematical occupations

• reference1049810

job details

job summary

The Desktop Engineer (Level I) responsibilities are as follows:

• Configure and install various IT hardware and application systems such as desktops,

printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security

devices, Access control system any other application once given the necessary

procedures and authorization.

• Develop installation schedules, prepare and create installation packages.

• Prepare documentation for configuration changes at each site and supporting test

reports.

• Assist in development of a training plan for site personnel on the use of equipment in

collaboration with the training manager.

• Coordinate post installation operations and maintenance support.

Qualifications

Knowledge, Skills and Abilities:

• Must be detail-oriented, organized, and can work under tight deadlines.

• Must have a comprehensive knowledge of generic IT hardware devices.

• Must have the ability to read and understand installation guides, wiring drawings, system

requirements and site-specific installation policies/procedures.

• Must have excellent analytical skills in troubleshooting IT hardware installation,

application setup, and maintenance, testing capabilities, problem identification, and/or

resolution.

• Must understand how to configure IT hardware, and/or be able to communicate with

engineering for directives on newer system's configuration.

• Must have competencies in testing/verifying proper operation of all hardware installations

with direction from the engineering staff or IT administration.

location: Bethesda, Maryland

job type: Contract

salary: $30 - 35 per hour

work hours: 8am to 4pm

education: High School

responsibilities

Position Summary/Overview:

Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level I) for a project at

a large NIH support organization. The successful candidate will work with our IT managers,

engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in

a timely, cost-effective manner.

The Desktop Engineer (Level I) responsibilities are as follows:

• Configure and install various IT hardware and application systems such as desktops,

printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security

devices, Access control system any other application once given the necessary

procedures and authorization.

• Develop installation schedules, prepare and create installation packages.

• Prepare documentation for configuration changes at each site and supporting test

reports.

• Assist in development of a training plan for site personnel on the use of equipment in

collaboration with the training manager.

• Coordinate post installation operations and maintenance support.

Qualifications

Knowledge, Skills and Abilities:

• Must be detail-oriented, organized, and can work under tight deadlines.

• Must have a comprehensive knowledge of generic IT hardware devices.

• Must have the ability to read and understand installation guides, wiring drawings, system

requirements and site-specific installation policies/procedures.

• Must have excellent analytical skills in troubleshooting IT hardware installation,

application setup, and maintenance, testing capabilities, problem identification, and/or

resolution.

• Must understand how to configure IT hardware, and/or be able to communicate with

engineering for directives on newer system's configuration.

• Must have competencies in testing/verifying proper operation of all hardware installations

with direction from the engineering staff or IT administration.

Technical Requirements (required and desired - specify):

Required-

• Excellent written and verbal communication skills with the ability to communicate very

well with users, peers and managers.

• Knowledge of IT Hardware systems and their configurations

• Experience troubleshooting IT Hardware systems.

• 2 to 3 years progressive experience in hardware installations or as a Tier II Customer

Support Representative in a federal government IT service delivery operation chartered

with large scale, multi-faceted IT support.

• PC experience but expert level Mac experience.

• High level of customer service experience supporting Senior Leadership/VIPs

qualifications

• Experience level: Experienced

• Education: High School

skills

• MySQLEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.