Help Desk Analyst

Description

We have an open position for a Help Desk Analyst located in Beloit, WI. The primary responsibility of this role is to assist end-users with technical issues related to computer hardware, software, and Windows 10. The Help Desk Analyst will also troubleshoot issues related to printers, network, mobile devices, password resets, and any other IT-related issues. Additionally, the candidate will be responsible for updating technical documentation.

This role requires strong customer service skills and the ability to interact with end-users in a professional and friendly manner. Applicants must have excellent communication skills as they will interact with end users on a regular basis.

Skills

Help Desk Support, Customer Service, Troubleshooting, Active Directory, Support, Ticketing System, Phone Support, Technical Support, ServiceNow

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.