Help Desk Analyst II

Description

Robert Half is searching for an IT Support Analyst that can assist a retail commerce organization in Seattle, WA. This IT Support Analyst will support an ever-growing environment in a Tier 2 capacity. This position is a 6-month contract with the potential to convert that is 100% Onsite. Apply today!

Job Duties

Systems Administration

• Administer user accounts, permission levels, and leverage SSO solutions to manage access rights across systems and applications.

• Recommend and implement system upgrades and configuration changes to improve the overall security posture of systems and infrastructure.

• Develop and update Standard Operating Procedures (SOPs).

Employee Experience

• Maintain the highest level of customer support through proactive management and implementation of continuous improvement initiatives. Provide a high-touch, white-glove experience.

• Maintain and meet SLA and KPI based support expectations.

• Provide technical desktop support to end users across hardware, software, and connectivity issues.

• Manage deployment of key software updates for all desktop computers.

• Administer Office 365 platform including, OneDrive, Slack, MS Office, Outlook, and Exchange.

• Provide end user training and guidance on IT best practices and security awareness.

• Administer onboarding and offboarding activities.

Network and Infrastructure Management

• Configure and manage network devices such as routers, WAPs, switches, and firewalls while troubleshooting connectivity issues and optimizing network traffic.

• Monitor network performance and troubleshoot connectivity issues to optimize network traffic.

• Update and troubleshoot on-site AV equipment including ZoomRoom configurations and Logitech conference room equipment.

Security and Compliance

• Manage the help desk staff and activities associated with the identification, prioritization, and resolution of reported problems using best practices and ticketing systems.

• Evaluate, recommend, implement, and maintain network security measures including firewalls, intrusion detection solutions, and access controls.

• Assist in compliance and security audits. Address and resolve potential gaps and vulnerabilities.

Requirements

• Bachelor's Degree & 5+ years of experience in IT support or related roles.

• Proficiency in supporting both Windows and Mac Operating systems

• Experienced with monitoring and deploying AV equipment - Logitech, Zoom.

• Preferred: General understanding of cybersecurity principles and protocols.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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