Help Desk Analyst

Description This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Education field. This may be the Help Desk Analyst position for you, if you have strong problem-solving skills and a passion for making effective change within an organization. Located in Lawrenceville, New Jersey, the Help Desk Analyst opportunity is a short-term contract / temporary to hire role.

Key responsibilities

• Independently investigate and implement solutions to technical issues

• Pinpoint recurring technical issues and present solutions to address the root of the problems

• Provide IT support for operating systems, productivity software, and a variety of other applications used internally

• Resolve technical help tickets submitted via phone, email, and walk-ups Requirements - Experience with IT support ticketing systems

• Firm grasp of basic networking concepts

• 1+ years of prior experience

• User administration and bug fixing in a client-server environment

• Experience installing and configuring operating systems, networked and local printers, and business applications

• Ability to simplify complex problems and build solutions

• Comprehensive knowledge of Microsoft Windows

• Mac OS experience

• Command of Mac Computers Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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