Help Desk Specialist

If interested reach out directly to ~~~ or call/text ~~~.

Tight timeframe to submit candidates :-)

Washington, DC 20024

USC/Greencard required

Onsite

Help Desk Technician III

Transform technology into opportunity as a Help Desk Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As a Help Desk Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician III joining our program to elevate our team and perform as one.

Duties

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.

Attempt to resolve as many incidents as possible during the first contact

Document incident resolution and status in incident database tools (i.e. ServiceNow).

Install system wide software and assist with fine-tuning system performance.

Required:

Education: Associates of Arts/Associates of Science

Required Experience: 3+ years of related experience

Security Clearance Level: PUBLIC TRUST

CompTIA A+ - CompTIA - CompTIA

#M2

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.