Help Desk: Tier 2

Job Description

This position will be on-site in Seattle Monday-Friday. Any interested persons for this position must be able to provide their own transportation to work. This position will serve as a contact for level 2 support, serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates, as necessary. This position requires the person be able to speak to persons with technical and non-technical department staff and find solutions. Trupanion is rolling out over 700 laptops and this person will be responsible for all technical support. Experience rolling out laptops is required. Jira service desk will be the new platform for ticketing, so this experience is required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

Windows 10

Microsoft Office

Any ticketing tool: 15 tickets a day / currently on Fresh service (not 100% required, HUGE plus)

Access controls experience : implementing SOX across the organization

Jira Service Desk- required

Experience rolling out laptops: 700 Laptop roll out

In person technical troubleshooting experience

Need good verbal and written communication: true costumer service individuals Windows 11 null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.