Helpdesk Tech

Job Description

A large home healthcare company is looking to hire a helpdesk technician to join their application support team. This person will be responsible for answering incoming troubleshooting requests via phone calls, JIRA ticketing system and email. This person will resolve 12-15 tickets a day- issues will range from password rests, resolving MS office issues such as Outlook not responding, as well as supporting/troubleshooting internal EMR applications. In addition they will provide white glove service following up with users to ensure their issues are resolved or to provide status updates on when their issues will be fixed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

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Skills and Requirements

1-2 years of IT experience -- geek squad, internship or corporate experience

4 years bachelor's degree

Customer service skills Experience supporting and troubleshooting MSOffice

Experience using Okta single sign on

Experience using JIRA ticketing system null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.